Technical Support Associate

Role & responsibilities

Provide technical support to US-based customers for telecom and internet-related issues.

Troubleshoot Wi-Fi routers, LAN connectivity, internet connection, and network-related issues.

Assist customers with router installation, configuration, connectivity, and basic troubleshooting.

Resolve issues related to slow internet, no connectivity, Wi-Fi disconnection, LAN ports, and network configuration.

Preferred candidate profile

Minimum 1 year of experience in an International BPO/International Process.

Minimum 1 year of experience in Technical Support, preferably in US Telecom/ISP/Internet Support.

Experience in troubleshooting Wi-Fi, routers, LAN, modem, and internet connectivity issues.

Excellent English communication and interpersonal skills.

Comfortable handling US customers over an international voice process.

Good understanding of basic networking concepts.

Willingness to work in US/night shifts.

Perk & Benefits

Both Side Cab

Attractive incentive

Interested candidate can call or WhatsApp Alisha [phone removed]