Technical Support Associate

Roles and Responsibilities :

• Provide billing support to customers through phone calls, emails, or chats.
• Resolve customer complaints and queries related to their accounts, orders, and services.
• Process transactions accurately and efficiently while maintaining high levels of quality standards.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-4 years of experience in a similar role (customer service or technical support).
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work effectively in an international voice process environment with diverse accents and dialects.
• Basic knowledge of computer applications such as Microsoft Office Suite.