Technical Support Associate (International Voice Process)
AN Global Services · Pune · onsite · Posted 63d ago
About a minute. You'll make an account on the way through.
About this role
Hiring: Technical Support Executive International Process
Are you a tech-savvy professional with good communication skills and a passion for troubleshooting? Heres an opportunity to build your career in an International Technical Support process with exposure to web technologies and customer support.
Position: Technical Support Executive
Process: International
Mode: Voice & Chat
Experience: Minimum 1 Year Technical Experience
Education: Graduate / Undergraduate Both Eligible
CTC: Up to 5 LPA
Candidates should have knowledge of:
- API & REST API fundamentals
- HTML & CSS
- Web Widgets
- WordPress
- Web Hosting
- Servers & Server Basics
- Web Server & Application Server
- Basic technical troubleshooting and problem-solving
Key Responsibilities
- Provide technical support to international customers through Voice & Chat
- Understand customer issues and provide accurate troubleshooting
- Troubleshoot basic website, hosting, WordPress, API and server-related issues
- Identify technical problems and provide appropriate solutions or escalate when required
- Maintain a high level of customer satisfaction
- Follow process guidelines and meet quality and productivity targets
Why Join?
- Opportunity to work on an International Process
- Exposure to Web & Technical Support
- Excellent opportunity for career growth
- Graduate & Undergraduate candidates can apply
- Attractive package of up to 5 LPA
Eligibility
Minimum 1 year of technical experience
Graduate / Undergraduate candidates eligible
Strong English communication skills
Comfortable with Voice & Chat support
Basic understanding of web technologies
Willingness to work in an international customer support environment
Sourced from naukri
Skills
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3L – ₹5L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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