Technical Support Associate Health Tech - B Pharma

Imperative Business Ventures · Hyderabad · onsite · Posted 33d ago

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About this role

Description

We are looking for a Technical Support Associate in the Health Tech sector. This role is ideal for freshers/entry-level candidates who are passionate about technology and healthcare. You will be responsible for providing technical assistance to users and ensuring a smooth experience with our health tech products.

Responsibilities

Provide technical support to healthcare professionals and patients regarding health tech products.
Troubleshoot and resolve issues related to software and hardware in health tech applications.
Assist users in navigating health tech platforms and ensure they are utilizing the products effectively.
Document customer interactions and technical issues for future reference and improvement.
Collaborate with cross-functional teams to enhance product functionality and user experience.

Skills and Qualifications

Bachelor's degree in Pharmacy or a related field. - Must
Strong understanding of health tech applications and software.
Excellent problem-solving skills and the ability to troubleshoot technical issues.
Strong communication skills, both verbal and written, to convey technical information clearly.
Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Proficient with computer systems and basic networking concepts.

Contact - Deepika - Hr - [phone removed]

Sourced from foundit

Skills

B Pharma BasicsHealth Tech KnowledgeCustomer SupportProblem SolvingTechnical TroubleshootingDocumentation Skillssoftware testingCommunication Skillsdata analysisProduct Knowledge

About Imperative Business Ventures

Imperative Business Ventures

IT Services & Consulting

651

employees

2011

15 years old

Mumbai

India

₹2.4L PA avg

Avg at Imperative Business Ventures

About

Imperative Business Ventures delivers multi-domain back-office BPO/KPO services and consulting, primarily supporting BFSI sectors.

Industries

IT Services & ConsultingBPO

Employee ratings

10 reviews

3.9/ 5

Culture

3.5

Career growth

3.0

Work-life

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Description

Responsibilities

Provide technical support to healthcare professionals and patients regarding health tech products.

Troubleshoot and resolve issues related to software and hardware in health tech applications.

Assist users in navigating health tech platforms and ensure they are utilizing the products effectively.

Document customer interactions and technical issues for future reference and improvement.

Collaborate with cross-functional teams to enhance product functionality and user experience.

Skills and Qualifications

Bachelor's degree in Pharmacy or a related field. - Must

Strong understanding of health tech applications and software.

Excellent problem-solving skills and the ability to troubleshoot technical issues.

Strong communication skills, both verbal and written, to convey technical information clearly.

Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Proficient with computer systems and basic networking concepts.

Contact - Deepika - Hr - [phone removed]