TECHNICAL SUPPORT ASSISTANT TRAINEE - IT

• Provide technical assistance and support to customers via phone, email, or chat.


• Troubleshoot and resolve technical issues efficiently and professionally.


• Collaborate with internal teams to resolve complex technical issues.


• Develop and maintain technical documentation and knowledge base articles.


• Participate in training and development programs to enhance technical skills.


• Analyze customer feedback and suggest improvements to processes and procedures.

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