Technical Support Analyst

Dear Candidate,

Greeting from Wilco Source at a CitiusTech Company!

Position: Technical Support Analyst

Location: Pune (Hinjewadi)

Mode: Full-Time

Experience: 5+ Years

Notice Period: Immediate to 15 days

Timings: The candidate should be comfortable to work in 24/7 rotational shift

Job Description

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and report any issue that may significantly impact the business.
• Monitoring, analyzing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work 24x7 shifts on a rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.

If you are interested, please share your resume with below details to proceed further [email removed]

Total Experience:

Relevant Experience:

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Notice Period: