Technical Support Analyst

We're Hiring: Technical Support & Onboarding Associate | Blue Enigma (BluEarn Team)

Location: Noida, Delhi-NCR

Employment Type: Full-Time

Experience: 0–3 Years

About Us

Blue Enigma is a deep-tech AI company building next-generation intelligent systems. Our product BluEarn is transforming how businesses manage and optimize operations through AI-driven automation and intelligence.

We are building the future of AI-native business infrastructure—and we're looking for sharp, driven individuals to join us on this journey.

Role: Technical Support & Onboarding Associate

You will be the bridge between our technology and our customers—ensuring seamless onboarding, adoption, and ongoing support for BluEarn.

Key Responsibilities

• Lead client onboarding: setup, configuration, and initial training
• Provide technical support via calls, chat, and email
• Troubleshoot product issues and coordinate with engineering team
• Ensure smooth product adoption and customer success
• Create onboarding guides, FAQs, and support documentation
• Gather feedback from users and contribute to product improvement
• Maintain strong relationships with clients and ensure satisfaction

Requirements

• Basic understanding of SaaS products / software systems
• Strong communication and problem-solving skills
• Ability to understand workflows and explain technical concepts simply
• Familiarity with tools like CRM, dashboards, or analytics platforms (preferred)
• Startup mindset: ownership, speed, and adaptability

What We Offer

• Opportunity to work in a cutting-edge AI startup
• High ownership and fast growth environment
• Direct exposure to product, customers, and strategy
• PPO and growth opportunities based on performance

How to Apply

Apply via LinkedIn

If you're excited about AI, startups, and solving real-world problems—this role is for you.

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