Technical Support Analyst

Job Summary

The Technical Support Analyst serves as a key customer contact for troubleshooting technical issues, analyzing complex systems, and providing accurate and timely resolutions to ensure customer satisfaction and operational success. The Technical Support Analyst provides highly specialized technical support to customers by leveraging in-depth industry knowledge and expertise in Fortras solutions. This role involves diagnosing issues, performing comprehensive system analysis, and collaborating with internal teams to resolve customer-reported problems.

Responsibilities

• Technical Troubleshooting: Conduct in-depth analysis of Fortra s solutions based on customer system configurations, specifications, and reported issues to determine if the software is functioning properly per documented specifications.
• Customer Communication: Communicate effectively with customers to ensure they understand the root cause of the problem and the steps being taken to resolve it. Offer additional technical knowledge where appropriate to address gaps in user knowledge.

Job Details

Position/Title: Technical Support Analyst

Department: Technical Support

Location: Pune

Shifts: 24/7 Support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.