Technical Support Analyst, Associate
Infor Global Solution · Hyderabad · onsite · Posted 1d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Experience or demonstrated ability in technical troubleshooting and analytical problem-solving.
- Minimum 1 years of experience.
- Knowledge of relational databases and experience working with SQL queries.
- Understanding of web technologies, including HTML, XML, and APIs.
- Strong customer-centric mindset with the ability to investigate and resolve technical problems.
- Good written and verbal communication skills.
- Responding to customer support requests through Infor s case management system, email, and other support channels.
- Troubleshooting issues related to Infor applications, configurations, and technical environments.
- Identifying appropriate solutions or workarounds for customer-reported issues.
- Escalating complex or critical cases to senior analysts or development teams with clear documentation.
- Collaborating with Product Development, Cloud Operations, Consulting, and other internal teams to drive issue resolution.
- Maintaining accurate and detailed case documentation to support knowledge sharing and customer transparency.
- Staying current with product updates, enhancements, and industry best practices through continuous learning.
- Contributing to knowledge base articles, FAQs, troubleshooting guides, and other self-service resources.
The Associate Technical Support Analyst is an early-career support professional within Infor s Global Support team. In this role, you will provide front-line technical assistance for Infor software applications, helping customers maximize the value of their solutions.
You will troubleshoot technical issues, identify workarounds, collaborate with internal teams, and contribute to delivering an excellent customer experience. This role is ideal for someone passionate about technology, problem-solving, and continuous learning.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceCustomer SupportIssue ResolutionTroubleshootingConsultingTechnical Support AssociateHTMLTechnical Support AnalystXMLanalytical
About Infor Global Solution
Infor Global Solution
Software Product
4.5k+
employees
2002
24 years old
New York, New York
India
₹12.3L PA avg
Avg at Infor Global Solution
About
Infor Global Solution is a simplified ERP preconfigured to be industry-specific for fast implementation on a platform with cloud security.
Industries
Software ProductInternetManufacturingRetail
Employee ratings
10 reviews
3.9/ 5
Culture
3.5
Career growth
2.8
Work-life
3.9
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