Technical Support Advisor

Company Overview

Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity.

Website: https://www.adititracking.com/

Role & responsibilities

• Provide technical support and guidance to customers on GPS tracking systems, software, and related services.
• Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications.
• Assist customers in device installation, configuration, and calibration.
• Conduct remote diagnostics and guide users through problem resolution.
• Educate customers on best practices for using GPS tracking solutions effectively.
• Coordinate with the technical team for escalations and complex troubleshooting.
• Maintain customer records, issue logs, and resolutions in CRM or support systems.
• Provide product training and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure customer satisfaction.

Preferred candidate profile

• 1-3 years of experience in Technical Support, Customer Success, or Technical Advisory.
• Experience in GPS Tracking, Telematics, IoT, Fleet Management, or SaaS is preferred.
• Good knowledge of GPS devices, software troubleshooting, networking basics, and device configuration.
• Familiarity with CRM/Ticketing tools, MS Office, and Google Maps.
• Strong communication, problem-solving, and customer handling skills.
• Willing to travel for customer onboarding, demos, and technical support, if required.