Technical Supervisor

Reporting to: Technical Manager / Estate Manager
Supervises: Electricians, plumbers, pump operators and other assigned maintenance personnel

Role purpose

Supervise daily technical maintenance and carry out hands-on troubleshooting and repairs to keep WHCAs common services safe and operational. The role combines practical maintenance work, staff supervision, routine inspections and coordination with specialist service agencies.

Key responsibilities

1. Daily inspections and maintenance

• Inspect plant rooms, electrical rooms, pump rooms, common areas and service shafts according to the approved checklist.
• Identify leaks, abnormal noise, overheating, vibration, damaged fittings and unsafe conditions.
• Complete assigned preventive maintenance and record readings, defects and corrective action.
• Keep equipment rooms clean, accessible and free from unauthorised storage.

2. Electrical systems and DG sets

• Attend to common-area lighting, switches, sockets, distribution boards and minor electrical faults within the employee’s training and authorisation.
• Check pumps, motors, starters, control panels and associated connections.
• Monitor DG operating parameters, fuel levels, batteries and running hours; report abnormalities promptly.
• Assist with authorised changeover operations and planned shutdowns.
• Coordinate specialist attention for HT systems, transformers, protection systems and major electrical faults.

3. Water supply, plumbing and drainage

• Monitor underground and overhead tank levels, pump operation and water supply.
• Attend to leaking pipes, valves, taps, flushing systems and minor drainage blockages.
• Check automatic level controls and prevent tank overflows, dry running of pumps and water wastage.
• Assist with pump servicing, tank cleaning and planned plumbing repairs.
• Monitor STP equipment and report abnormal operation, overflow or odour to the responsible operator and manager.

4. Fire systems, lifts and swimming pool

• Perform assigned routine checks of fire pumps, fire-water levels, hydrant installations and alarm panels.
• Immediately report fire-system defects or equipment taken out of service.
• Coordinate lift breakdown calls with the authorised agency and assist in securing the affected area.
• Carry out lift rescue only when specifically trained and authorised under the approved procedure.
• Check swimming-pool pumps, filtration equipment and associated plumbing; coordinate corrective work with the pool operator.

5. Supervision and complaint resolution

• Allocate daily work to technicians and monitor completion, workmanship and safe working practices.
• Attend to resident complaints involving common services and update the complaint register.
• Refer apartment-specific work according to WHCA’s policy and approved scope.
• Escalate unresolved faults, repeated complaints and service interruptions promptly.
• Provide a clear shift handover covering equipment status, pending complaints and ongoing work.

6. Vendor coordination and work verification

• Accompany AMC vendors during servicing and repairs.
• Check that assigned work is completed and the equipment is tested before return to service.
• Record pending defects and report incomplete or unsatisfactory work.
• Verify materials used and work completed before submitting service reports to the manager.

7. Safety and emergency response

• Follow electrical isolation, lockout/tagout, permit-to-work and PPE requirements.
• Stop unsafe work and immediately inform the reporting manager.
• Respond promptly to power failures, water leakage, flooding, pump failure and other technical emergencies.
• Secure affected areas and take immediate protective action within training and authority.
• Ensure specialised or hazardous work is performed only by competent, authorised personnel.

8. Records, tools and materials

• Maintain daily logs, maintenance checklists, complaint records and shift handover notes.
• Record electricity and water meter readings, DG running hours and diesel receipts/issues as assigned.
• Maintain tools and essential spares; report shortages and replacement requirements.
• Submit daily work status and outstanding defects to the Technical Manager / Estate Manager.

Qualifications and experience

• ITI qualification in Electrician, Fitter or a relevant trade; a relevant engineering diploma is an advantage.
• Normally 5–7 years of maintenance experience in a high-rise residential complex, hotel, hospital or similar facility, including experience leading technicians.
• Strong practical ability in electrical maintenance, pumps, motors, plumbing and basic mechanical repairs.
• Working knowledge of DG sets, fire pumps, STP equipment and swimming-pool systems.
• Ability to read basic wiring diagrams, use testing instruments safely and maintain simple maintenance records.
• Ability to communicate clearly in Hindi; basic English reading and reporting skills are desirable.
• Relevant electrical authorisation or competency certification, where required for assigned duties.

Performance measures

• Timely completion of inspections and preventive maintenance.
• Prompt complaint response and effective fault resolution.
• Reduction in repeat faults, leakage and avoidable service interruptions.
• Safe working practices and timely escalation of critical defects.
• Accurate logs, effective shift handovers and proper care of tools and materials.

Authority and limits

The Supervisor may allocate approved maintenance work and carry out repairs within demonstrated competence and delegated authority. Purchases, modifications, major repairs and vendor commitments require management approval. HT switching, live electrical work, lift repairs and other specialised tasks require specific authorisation and qualified personnel.

Working requirements

Site-based position involving shift duties, physical maintenance work and emergency attendance under the agreed duty roster.

Preferred candidate profile

Perks and benefits