Technical Success Manager

Responsibilities:

• Focus on the customer's continuous interactions with JFrog, the customer's lifetime value, and the associated NPS/CSAT scores.
• Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform.
• Provide service to the JFrog Sales team by focusing on customers' strategy and making sure the JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time.
• To formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines.
• Work with the Solution Engineering and Professional Services team to ensure all customers complete their projects on time and successfully.
• Focus on NPS/CSAT and Customer Lifetime Value.
• Monitor the customer health and their perception of the JFrog brand by becoming a Platform Health Expert.
• Be the first point of escalation.
• Develop a full understanding of the JFrog platform.

Requirements:

• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery.
• 3+ years of experience in the software industry, preferably in SaaS companies.
• Ability to effectively liaise with customers and regional teams/leadership.
• Ability to effectively present technical presentations.
• Flexibility in working hours to accommodate our global presence.
• Prior hands-on experience in Linux.
• CLI hands-on experience.
• REST API experience will be an advantage.
• Docker/Kubernetes experience is good to have.