Technical Success Manager, Construction

Job Requisition ID #

26WD99527

Position Overview

Autodesk is seeking construction industry professionals who are passionate about advancing digital transformation across the built environment. As a Technical Success Manager (TSM), you will help strategic customers realize measurable business value from Forma (formerly Autodesk Construction Cloud) by designing and implementing scalable workflows, integrations, and data insights.   Reporting to the APAC Senior Manager, Customer Success, you will lead the technical components of customer engagements for some of Autodesk’s largest architecture, engineering and Construction (AEC) customers. Partnering closely with Customer Success Managers, you will translate customer business initiatives into practical Forma solutions that improve project delivery, collaboration, and operational performance.

As a trusted technical advisor, you will deliver health checks, workflow design, training, dashboards, and integrations that enable customers to adopt Forma effectively and maximize return on their Autodesk investment.

Responsibilities Serve as a subject matter expert in Forma, including platform capabilities, limitations, and integration possibilities

Lead technical engagements with customers, analysing workflows and designing solutions that support improved project and construction processes

Configure and optimize Forma workflows including document management, RFIs, submittals, field workflows, and model coordination

Design dashboards, reports, and analytics that help customers track adoption, project performance, and operational outcomes

Support integrations between Forma and enterprise systems such as ERP platforms, BI tools, and other construction technologies using available APIs and data connectors

Conduct technical health checks, workshops, and training sessions that enable scalable platform adoption

Partner with Customer Success Managers to execute initiatives defined in the Customer Success Plan, ensuring technical deliverables support customer business goals

Map customer business initiatives to Autodesk capabilities and industry best practices to drive measurable ROI

Share best practices, competitive insights, and customer success stories with the broader Customer Success organization

Contribute to industry knowledge and thought leadership through collaboration, customer engagements, and internal knowledge sharing.

Minimum Qualifications 5+ years of experience in the AEC industry or AEC technology industry

Experience supporting or implementing construction technology solutions across project teams or organizations

Strong understanding of construction workflows and project delivery processes

Familiarity with SaaS platforms and technology adoption in enterprise environments

Experience creating data dashboards, reporting, or analytics using construction project data

Experience supporting digital transformation or technology change initiatives within construction organizations

Ability to travel as needed to support customer engagements and internal collaboration

Preferred Qualifications Experience with construction contractors, engineering firms, or BIM/VDC consulting organizations

Familiarity with construction technology ecosystems, including ERP systems, BIM tools, and project management platforms

Experience working with data integrations, APIs, or business intelligence tools such as Power BI

The Ideal Candidate Passionate about improving the construction industry through technology and better workflows

Curious and analytical, with a strong interest in understanding customer challenges and solving complex problems

Comfortable collaborating with stakeholders ranging from project teams to executive leadership

Motivated by helping customers achieve measurable outcomes and realize value from technology investments

Effective in cross-functional environments and committed to delivering exceptional customer experiences

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Learn More

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Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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