Technical Specialist

Requirements

• 3-6 years in enterprise endpoint administration, including 2+ years with Intune and tunneling/VPN operations.
• Proficient in Microsoft Tunnel (Linux deployment, certificates, HA, upgrades, per-app VPN, split tunneling).
• Strong networking knowledge: TCP/IP, DNS, routing, NAT, proxies, firewall rules, TLS/PKI.
• Experience with Android Enterprise and iOS/iPadOS per-app VPN; Windows VPN familiarity is a plus.
• Scripting skills (PowerShell, Bash); experience with Log Analytics/KQL and platform logs.
• Knowledge of Conditional Access, device compliance, Intune RBAC, and tenant scoping.
• Proven L2 operations experience: incident, change, problem management; strong documentation skills.

Responsibilities

• Resolve L2 escalations for Intune device connectivity and Microsoft Tunnel incidents (Android, iOS/iPadOS).
• Troubleshoot end-to-end tunnel flows, including DNS, PKI, certificates, TLS, and firewall paths.
• Conduct root cause analysis and implement corrective actions; maintain documentation and runbooks.
• Monitor and optimize tunnel performance; coordinate with cross-functional teams for issue resolution.
• Configure and maintain Microsoft Tunnel Gateway (Linux/Ubuntu), including high availability, updates, and certificate management.
• Deploy and validate Intune VPN profiles, App Protection Policies, Device Configuration, and Compliance Policies.
• Integrate with Microsoft Entra ID (Azure AD) Conditional Access for secure access.
• Support change management, maintenance, and platform upgrades.
• Utilize Azure Monitor, Log Analytics, syslog, and Intune diagnostics for monitoring.
• Automate tasks using PowerShell/Bash and Microsoft Graph API.
• Generate operational reports on tunnel uptime, incident trends, and compliance.
• Enforce Zero Trust principles and ensure compliance with security frameworks (e.g., ISO 27001).
• Remediate vulnerabilities on gateways and endpoints.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.