Technical Specialist - Service Management (SNO)

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for improving service quality.
• Participate in training and development programs to enhance technical skills and knowledge.

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