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    Job · 16599325

    Hewlett Packard Enterprise logo

    Technical Solutions Cons II

    Hewlett Packard Enterprise · Bengaluru · onsite · Posted 43d ago

    Undisclosed5–7 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Technical Solutions Cons II
    This role has been designed as Hybrid with a requirement that you will work on average 2 days per week from an HPE office.
    Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.
    what you will do :
    • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
    • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
    • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
    • Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
    • Ability to articulate clearly, recommend and explain resolutions /clients.
    • Understand and utilize ITIL.
    • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
    what you need to bring
    • First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
    • 5-7 years experience in relevant technologies and customer environments.
    • Relevant industry qualification where applicable.
    Knowledge and Skills:
    • Excellent verbal and written communication skills in language to be supported.
    • Advanced troubleshooting skills in a technical environment.
    • Excellent analytical and problem solving skills.
    • Advanced Software and hardware knowledge of computing, storage and peripheral devices.
    • Specific knowledge and training with the companys products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
    • Advanced proficiency with case management databases and tools.
    • Superior customer service skills.
    • Phone and remote support experience. E-support experience, knowledge and resolution ability.
    • Ability to solve and document solutions for usage of other technicians and customers.
    • Ability to mentor new agents.
    • Ability train peers on solutions.
    • Ability to take full ownership for resolution with escalated customers.
    • Ability to lead technical action plans.
    • Lead or provide expertise to teams or projects.
    • Highly Developed knowledge of more complex solutions.
    What We Can Offer You:
    Health & Wellbeing
    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
    Personal & Professional Development
    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
    Unconditional Inclusion
    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
    Lets Stay Connected:
    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
    #india #operations
    Job:
    Services
    Job Level:
    TCP_02
    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
    Recruitment Fraud Alert
    We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
    All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer ServiceTroubleshootingenterprise systemscase managementbsArticulateGlobal OperationsSocial MediacloudCommunication SkillsoperationsLegalRemote Support

    About Hewlett Packard Enterprise

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    IT Services & Consulting

    14k+

    employees

    2015

    11 years old

    Bangalore / Bengaluru, Karnataka

    United States

    ₹9.4L PA avg

    Avg at Hewlett Packard Enterprise

    About

    We use the power of AI, cloud, and networking to help you move faster, work smarter, and achieve more. With deep expertise and bold ingenuity, we empower organizations to turn data into foresight, ele

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.4

    Career growth

    3.0

    Work-life

    3.5

    Employees rate it well for

    Company Culture42Work-Life Balance42

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