Technical Solution Expert

ABOUT PAPERFLITE:

Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot —that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard Medical School to communicate dynamically and build lasting relationships with their clients.

We're not just a startup - we're a globally recognised company with a proven track record of success. Our work has earned us a spot on Forbes America's Best Startup Employers list for three years in a row, and we're rated as the Most Recommended Software by leading industry analysts like Capterra and Trustradius. We're also proud to be ranked among the Top 50 Software Companies by G2, a leading tech marketplace. Our products are trusted by top companies across a wide range of industries, including healthcare, finance, fashion, and technology, a testament to the real-world impact you'll have with us.

Location: Chennai

Work Mode: Work From Office ( 5 days )

ABOUT THE ROLE:

The Technical Solution Expert is the technical bridge between Sales, Customer Success, Product, and Engineering. You'll own the deep technical work that doesn't fit a standard playbook - running discovery, designing integrations, scoping architecture, and demoing solutions for our most technically complex accounts, from first sales conversation through implementation handoff. This is a hands-on, customer-facing role for someone who's as comfortable reading API docs and sketching a data flow as they are presenting to a room of engineers and executives.

WHAT YOU'LL DO:

Discovery, Demos & Solutioning:

• Partner with Sales and CS to review deal context, technical requirements, and commitments made during the sales cycle.
• Lead technical discovery calls with prospects and customers to uncover existing systems, data structures, workflows, and integration needs.
• Deliver tailored product demos, live walkthroughs, and proof-of-concepts (PoCs) that highlight product value for technical and business stakeholders alike.
• Answer complex technical and security questions from customer IT, security, and executive stakeholders during the sales and evaluation process.

Solution Design & Architecture:

• Design integration and configuration plans, including API-level customization, data mapping, and workflow design - for accounts with non-standard requirements.
• Design integration architectures, data flows, and configuration guidelines using RESTful APIs and cloud tools.
• Produce clear scoping documents and architecture diagrams that Implementation and Engineering can execute against.
• Troubleshoot edge cases that fall outside the standard implementation playbook.

Handoff & Cross-Functional Partnership:

• Act as the technical point of contact for complex accounts during the transition from Sales to Implementation.
• Share customer feedback and recurring integration gaps with Product and Engineering to influence the software roadmap.
• Maintain documentation of common integration patterns to reduce repeat scoping work over time.

What We're Looking For:

• Less than 5 years in a technical, customer-facing role, Solutions Engineering, Technical Implementation, Technical Consulting, or similar.
• Comfortable reading API documentation and working with webhooks/integrations.
• Strong ability to translate a customer's business problem into a technical plan and explain that plan to both technical and non-technical stakeholders.
• Experience scoping or designing integrations between SaaS platforms (CRM, marketing automation, data warehouses, etc.).
• Comfortable owning ambiguity, this role deals with the accounts that don't fit the standard playbook.
• Prior experience in B2B SaaS, ideally in a sales-engineering, implementation, or technical CS function.

Nice to Have:

• Experience building or configuring AI agents or agentic workflows.
• Familiarity with the Model Context Protocol (MCP) or building/using MCP-based tools and connectors.
• Experience designing or training custom skills for an AI assistant or LLM-based product feature.

THE PAPERFLITE DIFFERENCE:

• Work and learn from a talented team that is building an industry-first solution.
• No rigid hierarchy, with a friendly environment that fosters creativity and innovation.
• A fully stocked delicious pantry with snacks, drinks and treats for you to enjoy.
• Sweat it out, sans cost with our fitness program that lets you choose any fitness centre of your choice.
• A fully covered medical insurance plan that will never make you grow sick of hospital bills.
• We are an equal-opportunity employer and value diversity at our company.
• And, one of the more popular office perks: four lovable dogs and one opinionated cat who are always around for attention, treats, and the occasional cameo in meetings.