Technical Services Executive

Job Summary

Technical Services - Executive

Location: Bangalore

Role Purpose

• To build positive communications with middle-senior level positions at apparel or footwear & accessories customers. And provide them with technical service/support with quick response and technical problem solving.
• To enhance our customers knowledge on Coats products and technical capability via regular technical training/seminar for medium-senior level personnel at apparel or footwear & accessories customers.
• To assist sales force in generating new business in apparel or footwear & accessories customers via technical expertise and technical inputs or recommendations.
• In conjunction with superior/line manager & relevant teams to analyse, evaluate & test new products as a result from new development process or due to some changes, eg: raw material, manufacturing process, chemicals, etc and make sewing analysis/trial.

What you will do (Key Responsibilities)

• Leadership & Project Management:
  • Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome technical situations in the field
  • Advising on required areas for improvement related to threads, the stitching process and post stitching process.
  • Providing technical training/seminar for both internal, external customers and junior technical service executive as required.
  • Cultural awareness - operating effectively in a global environment that requires personal sensitivity and adaptability.
• Communication & Team Player:
  • Effectively communicates with internal & external customers.
  • Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on relevant issues from the field.
  • Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth and trust on a personal and business level.
• Planning & Organizing:
  • Responsible for time management related to the Technical Services role in apparel or footwear & accessories business. Effective response to customer needs.
  • Forward planning when involved in the PES or EVC studies ensuring all customers needs are met.
  • Organizing work effectively to reflect the company s priorities and business interests and ensuring timely execution.
  • Results Orientation - achieving high levels of personal and team performance.
• Awareness & Innovation:
  • Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and vendor customers to identify and understand their needs, servicing and solving potential growth areas in an innovative forward-thinking manner.
  • Forward thinking - anticipating future opportunities or requirements and planning to meet the potential in the marketplace and liaise with superior/line manager for further actions.
  • Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line manager so that strategies can be discussed with top/senior management & planned.
  • Constant vigilance in the field; collecting competitor activities in the field and information on products and process. Identifying problems before they become issues (preventative maintenance).

Who you are (Requirements)

• B. Tech: Majoring in Textile Engineering
• Candidate from other industry applications - Mandatory.
• Good English, both speaking & writing.
• Good product knowledge.
• Good technical knowledge & know how on apparel business.