CHENNAI · FULLTIME
Technical Services Engineer
Fujitsu
Chennai · onsite · Posted 1d ago
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Undisclosed6–9 yrsfulltimeChennai
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Section · 01
About this role
Job Description -
Required Qualifications Experience
- Any Graduate (Japanese language qualification preferred)
- 6 to 9 years of relevant IT Operations / Service Delivery experience
- Proficiency in Japanese language (JLPT N2 or above)
- ITIL certified with a strong understanding of IT Service Management (ITSM) and IT operations
- Good knowledge of Microsoft Office applications
- Excellent communication, coordination, interpersonal, and presentation skills
- Experience in vendor management, reporting, and operational metrics/KPI management
- Experience in people management, team leadership, and workforce planning
- Ability to prepare and manage Work Breakdown Structures (WBS), resource schedules, and project plans
- PMP certification will be an added advantage
- Willingness to work in a 24x7 rotational shift environment from the Chennai office
- Extensive experience working with Japanese clients and stakeholders
- Experience in project transition, service transition, and knowledge transfer activities
- Strong understanding of end-to-end project delivery and operational governance
Key Responsibilities
- Lead BAU (Business As Usual) and operational delivery activities
- Manage customer communications, negotiations, and stakeholder expectations
- Drive vendor governance and service performance management
- Perform resource planning, allocation, and scheduling to ensure optimal service delivery
- Ensure efficient execution and stabilization of transitioned services
- Track, analyse, and present operational metrics, KPIs, and management reports
- Mentor, groom, and develop team members to enhance operational capabilities
- Identify operational improvements and drive service excellence initiatives
Technical Skills
- Strong understanding of IT infrastructure and support operations
- Experience in service delivery, incident management, problem management, and change management processes
- Good to have hands-on experience or knowledge of:
- Windows Administration
- Linux Administration
Preferred Attributes
- Strong leadership and people management capabilities
- Excellent customer negotiation and stakeholder management skills
- Ability to manage multiple projects, priorities, and cross-functional teams
- Strong analytical, planning, and decision-making abilities
- Experience working in multicultural and Japanese client-facing environments
- Proven ability to drive operational excellence and continuous improvement
Relocation Supported: Yes
Visa Sponsorship Approved: No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it''s the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
Sourced from naukri
Section · 02
Skills
it operationsPeople managementitsmIncident Managementmicrosoft officeit service managementChange ManagementPMPoperationsAdministrationIT InfrastructureITIL Certifiedperformance managementLinux
Section · Company
About Fujitsu
Fujitsu
IT Services & Consulting
10.6k+
employees
1935
91 years old
Bangalore/Bengaluru, Karnataka
India
About
Fujitsu makes the world more sustainable by building trust in society through innovation.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
2,953 reviews
3.8/ 5
Culture
3.8
Career growth
3.0
Work-life
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