Technical Services Analyst

Job Summary

As a Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing Enterprise level product support to clients (internal and external) via phone and email.
• Resolving assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources.
• Documenting all resolution activities, communication related to support request/Incidents in the respective support/incident ticket.
• Maintaining status of issues in incident tracking system and performing appropriate follow-up on escalated issues.
• Participating in new product roll outs, maintenance releases, testing, documentation and operational improvement projects.
• Contributing to Knowledge Base in conjunction with the execution of issue resolution duties.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• BE/ BCA/ MCA, BSc (Computer Science) or related field 1-3 years experience either as a Product/Application Support Engineer for Enterprise Applications providing support to US or International Customers
• Excellent communication skills both written and verbal. Demonstrated strong customer service/support skills
• Knowledge of some or all of the following is required: Microsoft operating systems, networking and Internet technologies, databases including MS SQL, Oracle, MySQL, VBS/VBA, IIS/Apache, Java Scripting and Microsoft Office Suite
• Problem-solving skills with complex software installations of Enterprise applications Knowledge of Health Care Domain, Medical Transcription, HL7, HIS

Core Competency

• Incident Management
• Experience in Health Care Domain (Preferably HIS)
• L2 Support, HL7, HIS and RIS

Technical Skills Required:

• Networking Concepts, Web Servers (IIS Apache)
• Database (DDL DML commands in MySQL, Oracel MS SQL)
• Programming Concepts (conditional statements, exceptions etc.)
• Debugging Skills Knowledge on webservices, DLLs, APIs HL7 (Optional) Radiology Information System (RIS), Health Information System (HIS), PACS, EMR, EHR (Optional) VB Scripting

Ready to work in rotational shifts. (24x7)

Work location: Bangalore: Hybrid

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.