Technical ServiceNow Solution Architect

Capgemini · Gurugram · onsite · Posted 22d ago

Undisclosed10–20 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

About this role

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Job Description

Owns the ITSM platform lifecycle end-to-end for telecom operator engagements - presales and opportunity shaping, greenfield ServiceNow/Remedy architecture, brownfield/legacy ITSM migration, and program governance through steady-state delivery, with a roadmap toward AI-driven, self-service IT operations.

Key Responsibilities

Lead presales engagements - RFP/RFI response, ITSM solution architecture, effort estimation and commercial shaping - and present win themes to executive level telecom stakeholders.

Own end-to-end solution design across Incident, Problem, Change, Configuration (CMDB), Asset and Service Catalog management along with hands on implementation experience in these modules.

Architect greenfield ServiceNow platform, including module and tooling selection, integration architecture and reference architecture creation.

Define the roadmap toward AI-driven ITSM - virtual agent/chatbot support, predictive incident management and closed-loop automation (AIOps).

Lead large-scale brownfield ITSM modernization and ITSM tools (Remedy etc.) to ServiceNow/platform upgrade migrations with minimal service disruption across multi-vendor telecom networks.

Own CMDB reconciliation, data migration and cutover strategy across telecom OSS/BSS integration points, including rollback planning.

Own delivery governance for multi-year, multi-workstream programs - scope, schedule, risk, quality and financials.

Act as single technical point of accountability across design, build, test and operate phases, coordinating L1/L2/L3 delivery teams.

Establish and track program KPIs/SLAs, steering committee reporting and executive dashboards.

Mentor solution/delivery leads and build reusable accelerators, frameworks and playbooks across engagements

Primary Skills

ServiceNow, (ITSM, ITOM, CMDB, CSM, HRSD)
OMT (Order Management Telecom), TNI (Telecom Network Inventory)
TM Forum APIs, Integration Automation, AIOps
ITIL or/Both ITOM Certification
Client Facing, Stakeholder Management, Business Analysis experience is must
Telecom/OSS/BSS Domain Experience is a must.
Pre-sales exposure (RFP/RFI/RFQ, SOW, etc.) is considered good-to-have, not mandatory.

Sourced from naukri

Skills

Automationit operationsitsmIncident ManagementAIOpsRFPapisChatbotProgram governanceCMDBOSSBusiness AnalysisIntegration Architectureitsm toolsitomData MigrationOrder ManagementArchitectureoperationsPresalesArtificial Intelligence

About Capgemini

Capgemini

IT Services & Consulting

235k+

employees

1967

59 years old

Mumbai, Maharashtra

India

About

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.

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IT Services & ConsultingAnalytics & KPOBankingSoftware Product

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