Technical Service System Administrator

Responsibilities

• Provide daily operational support for Technical Service applications, including SAP, ServiceMax, TrackWise, and connected systems.
• Support user access, system troubleshooting, issue resolution, and general system administration activities.
• Serve as a technical support contact for Global Super Users, facilitating communication and coordination with TGS/TCS and IT teams.
• Monitor and troubleshoot system interface errors between SAP and ServiceMax, including service orders, billing, contracts, warranties, equipment, inventory, and master data.
• Support end-to-end service processes, including service case management, work orders, spare parts logistics, and inventory transactions.
• Maintain data accuracy and integrity through master data governance, data quality checks, and issue resolution.
• Create and maintain SOPs, system work instructions, job aids, and training materials to support global users.
• Deliver user training and support system adoption during enhancements, releases, and process changes.
• Support reporting and KPI management through ServiceMax, SAP, Power BI, and other reporting tools.
• Identify recurring issues and improvement opportunities to enhance system reliability, efficiency, and user experience.
• Participate in continuous improvement projects and system enhancement initiatives.

Qualifications

• University degree (IT /Technical related)
• Excellent written and verbal communication skills in English.
• Hands-on experience supporting SAP service and inventory processes, including CS/SM, SD, MM, and CRM modules.
• Experience supporting ServiceMax or similar service management platforms, including work order and service processes.
• Experience troubleshooting system integrations and resolving interface-related issues.
• Understanding of master data management and data quality practices.
• Ability to create technical documentation, SOPs, work instructions, and training materials.
• Strong analytical and problem-solving skills with attention to operational details.
• Strong communication skills with the ability to collaborate with global teams across time zones.
• Proactive, customer-focused, and solution-oriented mindset.
• Ability to adapt to changing business priorities and evolving system environments.
• Proficiency with Microsoft Office and reporting tools such as Power BI.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.