Technical Service Support Specialist

Competencies:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Service Capability, Capacity and Coverage

Service Documentation

Technical Escalation

Values differences

Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required in BE/B TECH in Electrical or Electronics.

Experience:
Intermediate level of relevant work experience required. Prior experience in a technical role is preferred with 8+ years of experience.

Responsibility:

Work Location is :Vijayawada (AP)

Preferably an engineer with electrical back ground will be an added advantage ,needs to take care of the Data center and all the compliance including frequent customer connect sharing the reports and meeting the SLA