Technical Service Officer

Key Responsibilities:

• Manage and strengthen relationships with OEM customers and key stakeholders.
• Provide technical support and troubleshooting for coating applications, products, and color-related issues.
• Lead product trials, validations, and new product approvals at OEMs.
• Coordinate OEM projects and ensure successful implementation of coating solutions.
• Drive process standardization, SOP development, and best-practice implementation at customer sites.
• Conduct technical trainings and quality audits for OEMs and Tier-1 vendors.
• Monitor and analyze sales, paint consumption, and application performance data.
• Collaborate with R&D, Technology, Sales, and Operations teams to support new product commercialization and customer success.

Preferred Candidate Profile:

• 5-7 years of experience in Industrial Coatings, Automotive Coatings, or Paints industry.
• Strong knowledge of paint formulation, coating application processes, and technical services.
• Proven experience in OEM account management, product approvals, and customer-facing roles.
• Strong problem-solving, project management, and stakeholder management skills.
• Willingness to travel extensively as required.