Technical Service Manager Network & Wintel

Technical Service Manager Network & Wintel

Experience: 10+ years

Location: Hyderabad, Bangalore, Delhi NCR

Shift: Evening Shift

Responsibilities:

• Strategic Leadership:
• Lead the overall infrastructure strategy for data centers and cloud platforms (Azure, AWS, or GCP).
• Develop and implement policies, standards, and best practices for infrastructure reliability, performance, and cost optimization.
• Team Management:
• Manage and mentor cross-functional teams across Cloud, Backup, Storage, Network, Linux and IT Service Management domains.
• Oversee resource planning, performance management, and capability building within the infrastructure organization.
• Operational Excellence:
• Ensure high availability, scalability, and performance of IT infrastructure and cloud services.
• Drive continuous improvement through automation, observability, and proactive monitoring.
• Oversee backup and disaster recovery strategies to ensure data protection and business continuity.
• Cloud & Data Center Management:
• Manage hybrid environments integrating on-prem data centers with public/private cloud infrastructure.
• Optimize costs and performance across infrastructure platforms.
• Evaluate emerging technologies and recommend adoption strategies aligned with business goals.
• Governance & IT Service Management:
• Implement ITSM processes (Incident, Problem, Change, and Service Request Management).
• Drive compliance with security, audit, and regulatory requirements.
• Partner with stakeholders to ensure SLA adherence and service quality.
• Observability & Tooling:
• Lead implementation of monitoring, logging, and observability solutions to enable proactive infrastructure management.
• Ensure end-to-end visibility and performance tracking across systems.

Required Skills & Experience

• Hands-on experience managing data centers, cloud platforms (Azure/AWS/GCP), backup and storage tools, and network operations.
• Strong knowledge of ITSM frameworks (ITIL) and modern observability platforms (e.g., Dynatrace, Datadog, Splunk).
• Proven experience in team leadership, vendor management, and infrastructure transformation projects.
• Excellent communication, stakeholder management, and strategic planning skills.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Preferred Qualifications/ Skills

Network, Wintel, ITIL, ITSM, Incident