Technical Service Engineer

Job description
Location: Bangalore, India.
Reporting to: Service Manager - India
Responsibilities:
Answer inbound calls and e-mails from customers and help them troubleshoot resolve customer complaints.
Provide updates to knowledge database used by other technical support representatives with new troubleshooting information.
Remote troubleshooting of solar inverter and monitoring products.
Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
Manage the monitoring database of customer installations.
Document all activity in database and software platforms.
Create layouts on the monitoring site at customer s request.
Manage spares inventory.
Create custom reports.

Job Requirements:
Engineering or technical qualification in electrical and electronics a must.
At least two years of experience in professional customer service and in technical helpline or remote support.
Basic understanding of IP network technology would be advantageous.
Experience with solar electric products.
Exceptional listening and questioning skills.
Outstanding verbal and written communications skills in English. Other regional languages is an advantage.
Ability to multitask in a very fast-paced environment.
Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.