Technical Service Engineer
RRD Go Creative · Chennai · onsite · Posted 68d ago
₹4.0L - ₹5.0L PA2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Handle and troubleshoot application-related incidents and service requests through ServiceNow.
- Perform first-level troubleshooting, issue analysis, and user support for business applications.
- Manage ISR requests, including application/dashboard/SSO access and configuration-related requests.
- Perform SQL-based data validation and data fixes for application-related issues.
- Coordinate with DevOps and Development teams for SP fixes, code-level issues, and complex incidents.
- Communicate with users and technical teams through calls, emails, and ticket updates to drive issues to resolution.
Job Requirements :
- 2-5 years of experience in application support .
- Strong understanding of issue analysis and troubleshooting techniques.
- Proficiency in using Servicenow or similar ITSM platforms for incident management.
Sourced from naukri
Skills
Technical Service EngineerServicenowuser supportApplication Supportissue analysis
About RRD Go Creative
RRD Go Creative
Chennai, Tamil Nadu
India
₹10.1L PA avg
Avg at RRD Go Creative
₹4L – ₹5L PA
This role
About
RRD is a leading global provider of multichannel business communications services and marketing solutions. With more than 52,000 clients and 39,500 employees across 34 countries, RRD offers the industry€™s most comprehensive offering of solutions designed to help companies€”from Main Street to Wall Street€”optimize customer engagement and streamline business operations across the complete customer journey. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to create, manage, deliver, and optimize their marketing and business communications strategies. For more information, visit the Company's web site at€www.rrd.com.
RR Donnelley is committed to providing a meritocratic environment that values, recognizes and rewards our employees for their performance.
RR Donnelley is committed to providing a meritocratic environment that values, recognizes and rewards our employees for their performance.
Industries
AdvertisingPackaging ServicesPrinting
Employee ratings
10 reviews
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Culture
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Career growth
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Work-life
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