Technical Service Desk Engineer
Talent Acquaintance · Bengaluru · onsite · Posted 20d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
- Develop and maintain comprehensive knowledge of products and services.
- Analyze customer feedback and suggest improvements to the company's products and services.
- Build strong relationships with customers to ensure long-term loyalty and retention.
Job Requirements
- Strong understanding of technical concepts and principles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Experience with customer service software and tools.
- Ability to adapt to new technologies and learn quickly.
Sourced from naukri
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support