Technical Service Coordinator
Infrassist Technologies · Ahmedabad · onsite · Posted 64d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Technical Project Coordinator
Department: IT Operations
Reports To: IT Operations Manager / Infrastructure Manager
Job Summary The Project Coordinator is responsible for receiving, categorizing, prioritizing, and assigning IT incidents and service requests to the appropriate System Administrators or technical teams. This role ensures timely resolution of issues, SLA compliance, and smooth coordination within the IT operations environment.
Key Responsibilities 1 Incident Ticket Management - Monitor IT service desk tools (e.g., ServiceNow, Jira, Zendesk)
- Log, categorize, and prioritize incidents and service requests
- Assign tickets to appropriate System Administrators or support teams
- Escalate critical or high-priority incidents as required
- Act as a communication bridge between users and IT teams
- Follow up on pending tickets to ensure timely resolution
- Provide status updates to stakeholders
- Coordinate on-call schedules and field assignments (if applicable)
- Track Service Level Agreement (SLA) compliance
- Ensure tickets are addressed within defined timelines
- Generate reports on ticket trends and team performance
- Maintain accurate ticket documentation
- Prepare daily/weekly operational reports
- Identify recurring issues and escalate for root cause analysis
- Basic understanding of IT infrastructure (Windows/Linux servers, networking concepts)
- Familiarity with ITSM tools
- Strong organizational and multitasking skills
- Good communication and coordination abilities
- Ability to work in 24/7 or shift-based environments
- Bachelor s degree in IT, Computer Science, or related field (preferred)
- 1-3 years of experience in IT support, helpdesk, or IT operations (preferred)
- Basic knowledge of Windows Server and Linux
- Understanding of incident management frameworks like ITIL
- Exposure to monitoring tools and ticket escalation processes
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
it operationsIncident ManagementWindowsService levelComputer NetworksJira AtlassianoperationsComputer ScienceHelpdeskLinux
About Infrassist Technologies
Infrassist Technologies
IT Services & Consulting
75
employees
2017
9 years old
Ahmedabad, Gujarat
India
₹6.5L PA avg
Avg at Infrassist Technologies
About
At Infrassist Technologies Pvt Ltd, we specialize in delivering Microsoft 365, Azure, and Modern Workplace solutions to global MSP partners and enterprises. We operate as a white-labeled delivery partner, enabling our clients to scale their cloud operations, service desk, and professional services with high-quality engineering talent and structured delivery processes.
Industries
Cyber SecurityInformation TechnologyIT Infrastructure
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