MUMBAI · FULLTIME
Technical Service Associate
Talent Acquaintance
Mumbai · onsite · Posted 13d ago
Sourced from
Undisclosed0–5 yrsfulltimeMumbai
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Build strong relationships with customers to ensure long-term satisfaction.
- Collaborate with internal teams to resolve complex customer complaints.
- Maintain high product knowledge to effectively support customers.
- Identify opportunities to upsell or cross-sell products or services.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills with attention to detail.
- Proficient in using computer systems and software applications.
- Ability to work collaboratively as part of a team.
- Strong analytical and critical thinking skills.
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Section · 02
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support