Technical Relationship Manager

About the Role:

Grade Level (for internal use): 08 Work Shift:   Split - EMEA and India daytime hours The Team: The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, serving as the single point of contact for all technical questions and firm-wide issues for both S&P Global and client stakeholders. The team values collaboration, customer-centricity, and a proactive approach to resolving technical challenges. Responsibilities and Impact: Serve as the Technical Relationship Manager for a set of assigned Strategic Accounts, managing all Capital IQ Solutions technical initiatives and escalations. Assist Account Directors and Relationship Managers with technology-related matters, leveraging appropriate S&P Global resources to resolve issues and implement technology initiatives effectively. Deliver "White Glove" service to Strategic Accounts, supporting user and usage growth and ensuring that technology issues do not negatively impact account renewals. Conduct periodic comprehensive technical account reviews to identify and address service gaps. Liaise proactively with client enterprise IT and Market Data contacts to ensure smooth communication regarding platforms, regulatory requirements, and risk reviews. Take ownership of product packaging, deployment of new platforms and Excel plugin versions, and retirement of legacy platforms for assigned accounts. What We’re Looking For: Basic Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field (Master’s desirable). Excellent written and verbal English communication skills. Strong proficiency in technology within a corporate environment, including computer applications and Windows operating systems. Ability to multitask, analyze, troubleshoot, and manage projects or issues to successful conclusion. Key Soft Skills: Customer service orientation with an appetite for delivering superb support. Self-starter who works well with minimal supervision. Strong organizational skills with the ability to collect, analyze, and summarize data. Ability to collaborate effectively within a team and with external stakeholders. Additional Preferred Qualifications: Experience in client service, service desk, technical project management, or a technical setting. Project management experience. Solid understanding and working knowledge of MS Office (Word, Excel, PowerPoint). Ability to travel within India and APAC to meet IT and Business Unit contacts as needed.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:  Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to  reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity  here .

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Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.     If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.     US Candidates Only:  Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)