Technical Publications Author & Illustrator (WSM)

Scope of Role

As a Technical Publications Engineer, you will be responsible for delivering high-quality technical publications, including owner manuals, service and repair procedures, workshop manuals, illustrated parts catalogues, and dealer documentation.

The role involves evaluating vehicle maintainability, defining repair methods, conducting labour time studies, and creating accurate technical documentation to ensure efficient service and repair activities. Collaborates closely with Design, Engineering, Manufacturing, and After-Sales teams to improve serviceability, optimize repair processes, and deliver high-quality service information in line with OEM standards and program timelines.

Area of Responsibility:

Conduct virtual and physical serviceability assessments to evaluate accessibility, removal, installation, and maintenance feasibility of vehicle components and systems.

Perform virtual assessments using Process Simulation tools to optimize service operations during product development.

Develop Standard Repair Operations (SROs) and calculate labor times using time study methodologies.

Analyze and improve repair methods to reduce service time and enhance workshop efficiency.

Develop and validate Workshop Manuals, including service, maintenance, removal, and installation procedures.

Support service readiness activities by validating repair procedures before vehicle launch.

Collaborate with Design, Engineering, Manufacturing, and After-Sales teams to address serviceability concerns.

Prepare serviceability and labor time reports to support technical publications, dealer operations, and warranty processes.

Identify repair-related design issues and recommend improvements to enhance vehicle maintainability.

Ensure all service documentation meets quality, accuracy, and OEM standards.

Generate serviceability assessment reports and communicate findings to cross-functional stakeholders

Understanding of technical documentation standards and practices such as Simplified Technical English, Style Guides etc.

Experience in creating technical content and illustrations for automotive documentation, including Owners Manuals, Operation & Maintenance Manuals, Service Manual, Illustrated Parts Catalogues (IPC), and Emergency Response Guides (ERG).

Good understanding of automobiles parts, systems and assemblies and its working.

Good understanding of DITA-XML & CMS systems or similar tools and industrial standards

Must have hands on experience in authoring tools like MS-Office, InDesign, Framemaker, Arbortext editor (SGML/xml based), Cortona 3D etc.

Experience on illustration and editing tools like Isodraw, Adobe Illustrator, Adobe Acrobat Pro DC, 3D via composer, coral draw, Photoshop etc.

Competences:

Drive for Results: Driven by business and own goals, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.

Customer Centricity: Anticipates evolving customer needs and how to address them by doing the right thing in right way.

Teamwork & Collaboration: working with different people in different areas of the business (internal and external): to continuously meet and shape the needs of the business, avoid silos, and bring together better working relationships

Developing & Managing Relationships: actively invest in building relationship with others and establishes a culture of trust and integrity.

Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.

Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.

Display Global Perspective Achieves results working across different cultures and environments. Understands and states the corporate values and guiding principles that lead his/her actions