Technical Project Manager

• The Technical Project Manager - is a primary contributor to Applause s overall growth and profitability. The Technical Project Manager is to work remotely or on the client site.

Your specific duties shall include, but not be limited to:

Project Management:/Business Intelligence:

• Supporting strategic customer-facing projects through the creation and maintenance of project plans and schedules.
• Assisting with communication plans, meeting facilitation, reporting, analysis, and insights.
• We re looking for someone who displays analytical prowess and has the ability to communicate effectively at all levels both internally and with the customer.
• Ensures team meets customer testing timelines, and internal SLAs and manages a team to meet or exceed overall KPIs
• Manages Project costs and deliverables to ensure margin goals are met and/or exceeded
• Organize and analyze testing data for trends, course corrections, and customer reports
• Performing Quality Assurance tasks to ensure proper data being reported is clean, correct, and conformed
• Process Optimization: Spots opportunities for process optimization and drives implementation of improvements across the account
• Liaising with project team members and providing suggestions or solutions to unforeseen issues when needed.
• Communicating with clients about the status and progress of their projects.
• Ensure all project strategies are in compliance with company standards, as well as federal laws and regulations when applicable.
• Operates under minimal supervision and manages own time effectively maintains control over all current projects/responsibilities, and follows up on all relevant issues
• Participate and support Account management in the pre-sales discovery phase
• Maintains an active partnership with Solution Delivery Managers (SDMs) to successfully manage customer needs and expectations, adjusting as needed to suit customer goals
• Works with internal Applause teams to clear roadblocks - i.e. platform issues, specialized Community Management (CM) requests, etc.
• Mentors, trains and develops team members for increasing roles and responsibilities
• Contributes to TS initiatives, including, but not limited to process development/improvement, product revision discussions, managing and creating best practices contributions, white papers, etc.
• Actively participates in cross-functional initiatives to help meet business goals
• Works with TS leadership in crafting and executing new testing services initiatives
• Ability to travel to support testing collection needs, domestic and international travel may be required at times.

Essential Skills & Qualifications:

• Excellent project management and analytical skills.
• Strategic thinking capability balanced with tactical and implementation/execution skills.
• Strong understanding of Business intelligence and experience with BI tools such as Qlik
• Excellent client-facing, presentation, and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skill
• Analytical ability required to gather data, perform transformation, perform complex analysis, and solve both business and technical problems.
• Five or more years of experience as a Technical Project Manager, Product Manager, Product Owner, Engagement Manager, or Consultant for digital/mobile applications or any field related to software development and QA.