Technical Project Manager

Job Title: Technical Project Manager

Location: GOP – Perungalathur Office, Chennai

Work Mode: Work from Office (5 days a week)

Working Hours: UK Shift

Role Summary

We are looking for an experienced Technical Project Manager to lead end-to-end delivery of web and mobile application development, enhancements, and maintenance/support projects. The ideal candidate will have strong technical understanding, experience managing cross-functional teams (Applications+Infra+Network), and proven capability in handling both project delivery and support operations. This role requires strong stakeholder management, planning, and documentation skills, along with the ability to work effectively with onsite/offshore teams.

Key Responsibilities:

Project Delivery & Execution

• Define project scope, objectives, timelines, and deliverables.

• Develop and maintain detailed project plans, sprint plans, and release schedules.

• Plan, allocate, and manage resources across development and support teams.

• Manage end-to-end delivery of development, enhancements, and support services.

• Identify and manage risks, issues, and dependencies with mitigation strategies.

• Ensure adherence to quality standards, secure coding practices, and compliance guidelines.

• Drive Agile/Scrum ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.

Technical & Functional Leadership

• Collaborate with architects, developers, QA, UI/UX, and DevOps teams.

• Review technical solutions, user stories, design approaches, and estimations.

• Support integrations with APIs, cloud platforms, backend systems, and mobile frameworks.

• Ensure smooth deployment and release management across environments.

• Track team performance, utilization, and productivity.

• Mentor team members and promote continuous process improvements.

Support Management

• Oversee L2/L3 application support, incident management, and service request handling.

• Track and ensure compliance with SLAs, uptime, and performance metrics.

• Facilitate RCA, corrective actions, and preventive measures for recurring issues.

• Coordinate production deployments, hotfixes, and stabilization activities.

Business & Customer Engagement

• Act as the primary contact for customers, business owners, and vendor partners.

• Provide timely communication on project status, risks, and milestones.

• Manage escalations effectively and ensure customer satisfaction.

• Participate in customer walkthroughs, solution discussions, and governance meetings.

RFP & Documentation Expertise

• Collaborate with solution architects, technical leads, and presales teams to prepare RFP/RFI responses, including solution approach, delivery model, and effort estimations.

• Apply proven effort estimation techniques (WBS, function points, story points, analogy-based, etc.).

• Draft, review, and manage project-related documents including Statements of Work (SOW), project charters, resource plans, RAID logs, and status reports.

Required Skills & Experience

• 15+ years of experience in IT with at least 3–5 years in project management or technical leadership.

• Strong technical understanding of web (HTML, CSS, JavaScript, React/Angular, Drupal) and mobile (iOS/Android) applications.

• Good understanding of cloud platforms (AWS/Azure/GCP), Network Operations and CI/CD pipelines.

• Experience handling development and maintenance/support projects.

• Hands-on experience with RFP responses, SOW drafting, effort estimation, and resource planning. • Strong knowledge of Agile/Scrum and tools like Jira, Azure DevOps, Confluence or similar.

• Excellent communication, stakeholder management, and presentation skills.

• Strong analytical and problem-solving skills.

Nice to Have

• Experience in Healthcare, Health Insurance, or other regulated domains.

• Certifications such as PMP, CSM, ITIL, SAFe, Prince2.

• Exposure to DevOps, application monitoring tools, and cloud-native solutions.

Pay Range and Compensation Package

• Competitive salary based on experience and qualifications. Equal Opportunity Statement

• We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.