Technical Project Manager

Job description

• Experienced in leading complex applications preferably in cloud environment
• Experienced working with North American clients
• Experienced in Java, Spring Boot, DB, REST, Microservices
• Ability to understand solution design, work with the team and make recommendations
• Should be able to work with Solution Architect, Product Owner and BA to clearly understand business ask
• Experienced in Agile projects
• Experienced in Banking / Financial sector
• Strong Communication Skills

Responsibilities:

• Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for Personal and Business banking client (account) with large cross-functional, globally distributed team (typically 80-100 people).
• Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement).
• Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives.
• Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices.
• Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups and the client organization.
• Manages senior stakeholder expectations with clear and timely communication and reporting, both internally and externally (customer organization and partners, if any).
• Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads.
• People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account.
• Manages escalations and supports senior leads in managing critical risks and issues in projects.
• Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams.
• Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through services and solutions.
• Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.
• Provides thought leadership in one or more areas across delivery, methodology, technology or business domain