Technical Project Manager-(CCAAS & Voice Bot Delivery)

Exotel is one of Asias largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here .

You will own end-to-end delivery of enterprise Voicebot/Contact Centre projects-driving execution from kickoff to go-live and steady-state performance, across multiple systems and stakeholders. You ll be the single-threaded owner for program plans, risks, dependencies, timelines, and customer communication-while partnering with FDEs for technical implementation and solutioning.

A strong working knowledge of SIP is mandatory (SIP is the signalling protocol commonly used to initiate/modify/terminate VoIP sessions).

Note: This is not an Engineering Manager role (no people management); it s a delivery + customer outcomes TPM role working closely with FDEs and cross-functional engineering teams.