Technical Project Management

Role: Facilitator Technical Project Management
(TPM)
Location: Remote (India)
Position Overview
The Facilitator Technical Project Management plays a critical role in delivering
high-quality academic support and learning experiences to students enrolled in the
Technical Project Management program. The Facilitator is responsible for conducting live
instructional sessions, supporting students through on-demand tutoring and video
explanations, performing quality assurance reviews, and actively contributing to learner
engagement initiatives.
This role requires strong learner empathy, structured feedback capability, and the ability to
simplify complex project management and technical concepts for beginner and
intermediate learners. The Facilitator will collaborate closely with mentors and academic
teams to improve delivery quality, strengthen curriculum eectiveness, and support newly
onboarded experts (MNEs).
Candidates with a strong academic background and research orientation, or those
currently
pursuing a PhD in Engineering Management, Information Systems, Operations
Management, Computer Science, or related disciplines, will be given preference.
Eligibility Criteria
Minimum 4+ years of industry and/or teaching experience in Technical Project
Management, IT Project Management, or Software Delivery Management
Strong track record of delivering technical projects end to end, from initiation to
closure
¢ Preference for candidates currently pursuing a PhD in Engineering Management,
Information Systems, Operations Management, Computer Science, or related

domains
¢ Bachelor's or Master's degree in Engineering / Technology / Management / related
disciplines preferred
¢ Prior experience in EdTech, mentoring, or online instruction is an added advantage
¢ Strong communication skills with the ability to teach US-based learners
¢ Experience conducting sessions using Zoom or similar virtual learning platforms
¢ Strong grasp of modern project management tools and workows
¢ Ability to provide structured, actionable learner feedback
¢ Ability to mentor junior experts and contribute to academic quality improvement
initiative
Primary Responsibilities
¢ Perform all core academic support activities, including:
o Live Lessons
o Weekly Video Tutoring
o On-Demand Tutoring Support
o QA Review
¢ Maintain a minimum QA score of 80% or above across all assigned activities
¢ Deliver high-quality responses aligned with academic standards during live support
interactions
¢ Review mentor session content based on updated internal guidelines
¢ Provide structured feedback on externally sourced academic content across all
diiculty levels
¢ Support students through on-demand video explanations
¢ Conduct interactive Q&A sessions to enhance conceptual clarity
¢ Participate in community engagement initiatives to support learner success
¢ Identify learner knowledge gaps and escalate insights to Leads

¢ Train and mentor MNEs during their rst 90 days of onboarding
¢ Provide continuous process support to MNEs in their day-to-day academic activities
¢ Collaborate with mentors and academic teams to strengthen delivery quality
¢ Suggest improvements to:
o Activity guidelines
o Internal processes
o Learning workows
¢ Contribute recommendations for curriculum updates and new course additions
aligned with market demand
¢ Monitor incoming academic workload and recommend shift redistribution when
required
¢ Prepare contribution reports on:
o SME academic eectiveness
o Live support engagement quality
¢ Curate emerging tools, methodologies, and technologies relevant to Technical
Project Management programs
Secondary Responsibilities
¢ Evaluate video support interactions, live lesson delivery quality, and on-demand
tutoring responses as per dened QA standards
¢ Present structured insights and recommendations to support process improvement
initiatives and academic delivery eectiveness
¢ Assist in strengthening instructional delivery frameworks, learner engagement
strategies, and overall academic support quality across facilitator activities
¢ Support curriculum alignment with evolving industry project management practices
and hiring expectations
¢ Assist in identifying opportunities to improve overall learner experience across the

program
Subject Expertise Requirements Technical Project
Management
Project Management Foundations
Candidates should demonstrate strong working knowledge of:
¢ Project lifecycle (initiation, planning, execution, monitoring, closure)
¢ Agile, Scrum, Kanban, Waterfall, and hybrid delivery methodologies
¢ Scope, schedule, cost, and resource management
¢ Work breakdown structures (WBS), estimation techniques, and Gantt/timeline
planning
¢ Dependency mapping and critical path method (CPM)
¢ Stakeholder identication, engagement, and communication planning
¢ Project charter, requirements gathering, and acceptance criteria
¢ Release and deployment planning
Technical Acumen
Strong understanding of:
¢ Software development lifecycle (SDLC) and DevOps/CI-CD fundamentals
¢ System architecture basics (APIs, databases, microservices, cloud)
¢ Technical trade-o analysis and technical debt management
¢ Cloud and infrastructure fundamentals (AWS / Azure / GCP)
¢ Testing and QA processes (UAT, regression, release readiness)
¢ Security, privacy, and compliance considerations
¢ Incident management and postmortems
Tools & Platforms
Hands-on experience with:
¢ Jira

¢ Conuence
¢ MS Project / Asana / Smartsheet / Trello (good to have)
¢ Miro / Lucidchart (collaboration and diagramming tools)
¢ Dashboards and reporting tools (e.g., Tableau, Power BI)
¢ Basic SQL or data querying (good to have)
Risk, Metrics & Governance
Working knowledge of:
¢ Risk identication, assessment, and mitigation planning (RAID logs)
¢ Project health metrics, KPIs, and status reporting
¢ Velocity, burndown/burnup charts, and earned value management (EVM)
¢ Change control and escalation processes
¢ Retrospectives and lessons learned
Bonus Skills (Preferred)
Exposure to:
¢ PMP, CAPM, PRINCE2, CSM, PSM, or equivalent certications
¢ Scaled Agile frameworks (SAFe) and multi-project coordination
¢ Distributed and cross-functional team leadership
¢ Vendor and contract management
¢ Budgeting and resource forecasting
¢ Project management oice (PMO) practices and templates
Education Requirements
¢ B.E. / B.Tech / MBA / M.Tech / BSc / MSc or equivalent qualication
¢ Certication in Project Management, Agile, or Technical Project Management
(PMP, CAPM, CSM, PRINCE2, etc.) preferred
¢ Minimum 15 years of full-time education
Key Competencies

Ideal candidates should demonstrate:
¢ Strong learner empathy
¢ Structured feedback ability
¢ Project plan and case study critique skills
¢ Capstone project evaluation capability
¢ Communication clarity for live instruction
¢ Ability to explain technical concepts to non-technical learners
¢ Collaboration with mentors and SMEs
¢ Continuous learning mindset