Technical Project Head For "UCaaS - CCaaS"

Job Description: Technical Project Head UCaaS / CCaaS

Company: Swadesh Mobile Location: Jogeshwari West, Mumbai

Employment Type: Full-Time | Work From Office Experience: 8–15+ Years

Industry: Telecom / SaaS / UCaaS / CCaaS / VoIP

About the Role

Swadesh Mobile is looking for an experienced Technical Project Head to lead the development, audit, and scaling of its UCaaS/CCaaS platform. The ideal candidate must have a strong telecom software development background with hands-on experience in VoIP, SIP, Cloud PBX, or Contact Center solutions.

This role requires complete technical ownership, from platform architecture and team leadership to production deployment and product readiness.

Key Responsibilities

• Conduct a complete technical audit of the existing UCaaS/CCaaS platform, identifying architecture, security, scalability, and performance gaps.

• Define technical strategy, product roadmap, architecture, and development priorities.

• Lead backend, frontend, telecom, DevOps, and QA teams; assign tasks and review code, architecture, and deliverables.

• Oversee development of Cloud PBX, SIP/VoIP, IVR, ACD, call routing, dialers, call recording, agent management, reporting, and omnichannel features.

• Troubleshoot complex technical and production issues while ensuring platform stability, security, and scalability.

• Manage development timelines, testing, documentation, releases, and production deployments.

• Work with management to align product features with enterprise, BPO, and call center requirements.

Technical Skills Required

• Strong expertise in SIP, SIP Trunking, RTP, WebRTC, SBC, SIP Proxy, Media Servers, DID, CDR, and call routing.

• Experience with UCaaS, CCaaS, Cloud PBX, VoIP, or Contact Center platform architecture.

• Familiarity with FreeSWITCH, Asterisk, Kamailio, OpenSIPS, RTPengine, Node.js, Python, PHP, React, Redis, PostgreSQL/MySQL, Docker, Kubernetes, and cloud platforms.

• Understanding of high availability, failover, load balancing, carrier interconnection, telecom APIs, and system scalability.

• AI Voice Agents, Speech-to-Text, Call Transcription, Agent Assist, and LLM integrations are an added advantage.

Candidate Requirements

• 8+ years of relevant telecom software development experience; preference for 10–15+ years.
• Previous experience as a UCaaS/CCaaS Architect, VoIP Architect, Telecom Engineering Manager, or Head of Engineering.
• Proven experience building, architecting, or managing commercial telecom software products.
• Strong technical leadership, problem-solving, team management, and product ownership skills.

Mandatory: Direct telecom software / UCaaS / CCaaS / VoIP industry experience. Candidates from general software development or project management without telecom expertise are not suitable.

First 90-Day Expectations

• First 30 Days: Audit platform, architecture, code, infrastructure, and team.

• Days 31–60: Finalize technical roadmap, architecture, development priorities, and standards

• Days 61–90: Deliver critical improvements, stabilize the platform, and prepare for commercial deployment.

Core Expectation: Take complete technical ownership of the UCaaS/CCaaS platform, lead the development team, and drive the product toward a scalable, secure, and commercially ready solution.