Technical Program Manager

KEY RESULT AREAS (KRA)
Technical Program Manager Customer Project Management | OLED Display Business
Department
Program Management
Business
OLED Display
Customer
Interface
OEMs / Tier-1 Customers
Review Cycle
Monthly / Quarterly / Program Gates
Role Purpose
Lead end-to-end customer programs, ensuring technical feasibility, cross-functional execution, cost and schedule adherence,
quality compliance, and successful product launchfrom RFQ and development through validation, customer approval, SOP,
and mass production.
1. Customer Relationship & Program Governance 15%
Key Responsibilities
Act as the single point of contact for OEM customers on program-related matters.
Establish customer communication, review meetings, escalation mechanisms, and reporting systems.
¢ Align customer expectations with technical requirements, commercial commitments, and program deliverables.
¢ Lead customer program reviews and ensure timely closure of customer concerns and action items.
KPIs / Measurement
¢ Customer milestone adherence: ¥95%.
¢ Timely closure of customer action items: ¥95%.
¢ Customer escalations resolved within agreed timelines.
¢ Customer review and reporting compliance: 100%.
2. Technical Program Planning & Execution 20%
Key Responsibilities
¢ Lead program execution from RFQ and feasibility through concept/design development, validation, qualification, SOP, and
mass production.
¢ Maintain integrated schedules, critical paths, resource plans, and milestone trackers.
¢ Coordinate relevant OLED display module deliverables across hardware, software/firmware, mechanical design, integration,
and validation.
¢ Monitor engineering changes, prototype builds, design freezes, and customer approval milestones.
¢ Apply APQP, DFMEA/PFMEA, DVP&R;, and other OEM requirements where applicable.
KPIs / Measurement
¢ Achievement of approved program milestones: ¥95%.
¢ On-time engineering deliverables: ¥95%.
¢ Critical-path delays identified and actioned promptly.
¢ Program schedule and change-control compliance: 100%.
Technical Program Manager OLED Display | KRA
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3. Cross-Functional Leadership & Coordination 15%
Key Responsibilities
¢ Lead coordination across R&D;, Hardware, Software, Mechanical Design, Quality, Manufacturing, Supply Chain, Purchase,
Finance, and Sales.
¢ Define ownership, deliverables, responsibilities, and timelines for each function.
¢ Conduct regular program reviews and close interdepartmental issues.
¢ Coordinate with customer teams, technology partners, suppliers, and manufacturing teams.
¢ Build accountability within the program management team and escalate unresolved issues.
KPIs / Measurement
¢ Cross-functional action closure within agreed timelines: ¥95%.
¢ Program review adherence: 100%.
¢ Critical interdepartmental issues resolved within agreed timelines.
¢ Functional deliverables achieved as per the program plan.
4. Product Development, Validation & Launch Readiness 15%
Key Responsibilities
¢ Drive prototype development, engineering/design validation, product qualification, and customer approval.
¢ Coordinate validation of optical characteristics, display performance, reliability, thermal performance, electrical interfaces,
mechanical integration, and environmental robustness, as applicable.
¢ Ensure readiness of tooling, test equipment, suppliers, production processes, documentation, and manufacturing resources.
¢ Coordinate PPAP and other customer-specific approvals, where applicable.
¢ Lead launch-readiness reviews and address open risks before SOP.
KPIs / Measurement
¢ Validation and qualification milestones completed as per approved plan: 100%.
¢ Customer approvals and production readiness achieved by committed dates.
¢ Launch checklist completed before SOP: 100%.
¢ No unresolved critical launch-blocking issues at the approved launch gate.
5. Program Cost, Budget & Commercial Control 10%
Key Responsibilities
¢ Prepare and monitor budgets for engineering, tooling, prototypes, testing, validation, and development expenses.
¢ Track actual expenditure against approved budgets and report variances.
¢ Coordinate with Finance, Sales, Purchase, and Engineering on product cost, tooling recovery, engineering changes, and
commercial commitments.
¢ Support quotation reviews, cost optimization, change-request evaluation, and profitability improvement.
¢ Obtain approval for deviations from the approved commercial baseline.
KPIs / Measurement
¢ Program expenditure within approved budget, with justified and approved deviations.
¢ Monthly budget and cost reporting: 100%.
¢ Scope and cost changes identified and approved on time.
¢ Approved cost and profitability targets achieved.
Technical Program Manager OLED Display | KRA
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6. Risk Management & Issue Resolution 10%
Key Responsibilities
¢ Maintain a risk register covering technical feasibility, customer requirements, component availability, supplier readiness,
quality, cost, and delivery.
¢ Conduct risk assessments and establish mitigation and contingency plans.
¢ Lead resolution of technical issues, design changes, validation failures, and schedule deviations.
¢ Drive root-cause analysis and corrective/preventive actions.
¢ Escalate high-impact risks to management and customers under agreed protocols.
KPIs / Measurement
¢ High-risk items assigned and provided with mitigation plans: 100%.
¢ Critical issues and corrective actions closed within agreed timelines.
¢ No avoidable critical milestone slippage due to unaddressed risks.
¢ Risk register reviewed at each scheduled program review.
7. Quality, Process Compliance & Continuous Improvement 10%
Key Responsibilities
¢ Ensure compliance with applicable customer-specific requirements, quality systems, engineering change procedures, and
governance standards.
¢ Coordinate with Quality and Engineering to address design, reliability, validation, and launch-quality concerns.
¢ Capture lessons learned and implement actions to prevent recurrence.
¢ Improve program tracking, reporting, escalation, and execution processes.
¢ Drive improvement in delivery predictability, development efficiency, and launch quality.
KPIs / Measurement
¢ Compliance with applicable program governance requirements: 100%.
¢ Audit findings and corrective actions closed within agreed timelines.
¢ Recurring issues and avoidable delays reduced.
¢ Approved continuous-improvement initiatives implemented.
8. Team Development & Management Reporting 5%
Key Responsibilities
¢ Build program management capability through coaching, structured reviews, and clear accountability.
¢ Maintain dashboards covering milestones, risks, cost, quality, customer concerns, and launch readiness.
¢ Provide accurate management updates on program status, deviations, resource needs, and recovery plans.
¢ Ensure effective knowledge transfer and program documentation.
KPIs / Measurement
¢ Program dashboards and management reports submitted on time: 100%.
¢ Periodic team and program performance reviews completed.
¢ Management action items closed within agreed timelines.
Technical Program Manager OLED Display | KRA
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Overall Performance Measurement
Key Result Area
Weightage
15%
1. Customer Relationship & Program Governance
2. Technical Program Planning & Execution
3. Cross-Functional Leadership & Coordination
4. Product Development, Validation & Launch Readiness
5. Program Cost, Budget & Commercial Control
6. Risk Management & Issue Resolution
7. Quality, Process Compliance & Continuous Improvement
8. Team Development & Management Reporting
Total
20%
15%
15%
10%
10%
10%
5%
100%
Performance Review Frequency
¢ Monthly: Program milestone, cost, risk, and customer action review.
¢ Quarterly: KRA performance assessment and corrective-action review.
¢ At key program gates: Technical readiness, validation completion, customer approval, SOP readiness, and post-launch
performance.
Key Deliverables
¢ Approved program charter and integrated project schedule.
¢ Customer requirement and deliverable tracker; program cost and budget tracker.
¢ Technical risk and mitigation register; engineering change and issue tracker.
¢ Validation and customer approval status; supplier and manufacturing readiness tracker.
¢ SOP readiness checklist, launch review report, and post-launch lessons-learned report.
Implementation note: Numerical targets are proposed starting points. Final targets should be agreed against the approved
program baseline, customer commitments, and the maturity of the new OLED display business. Use the JD for recruitment
and this KRA for performance evaluation.
Technical Program Manager OLED Display | KRA
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