Technical Program Manager

We are looking for a Technical Program Management leader to drive large-scale, cross-functional programs across our E-commerce Product and Technology ecosystem. The role will partner closely with Product, Engineering, Business, Data, AI and Platform teams to translate the organization's e-commerce strategy into executable programs and deliver measurable customer and business outcomes. The ideal candidate will have strong experience managing complex programs across consumer journeys, digital commerce platforms, search and discovery, personalisation, customer experience, payments and other large-scale e-commerce capabilities. You will also play a key role in driving an AI-first program management approach, using AI and automation to improve delivery predictability, risk management, decision-making and execution efficiency.

The candidate will have responsibilities across the following functions:

Strategic Program Leadership:

• Partner with senior Product, Engineering and Business leaders to translate e-commerce strategy into clear, executable programs.
• Drive portfolio prioritisation, sequencing and trade-offs across multiple product and technology value streams.
• Align large-scale initiatives with customer experience, business growth, revenue, conversion and long-term technology objectives.
• Establish clear program objectives, success metrics, milestones and accountability.

E-commerce Program Execution:

• Own delivery of complex, cross-functional programs spanning consumer journeys, e-commerce platforms, product experiences and technology teams.
• Drive execution across areas such as: Consumer Journey, Homepage and Navigation, Search and Discovery, Personalisation and Recommendations, Product Experience, Checkout and Payments, Customer Account/Login, Order Management, Digital Commerce Platforms.
• Manage dependencies across Product, Engineering, Data, AI, Design, Operations and Business teams.
• Ensure predictable delivery across multiple parallel programs in a high-ambiguity environment.
• Identify execution bottlenecks and drive timely resolution of risks, dependencies and escalations.

AI-First Program Management:

• Champion an AI-first approach to program execution across the organisation.
• Identify opportunities to leverage AI and automation for: Risk and dependency identification, Delivery forecasting, Program health monitoring, Status reporting, Decision-making and insights, Resource and capacity planning.
• Drive adoption of AI-enabled tools and processes to reduce manual program-management overhead.
• Establish measurable improvements in execution visibility, predictability and delivery efficiency.

Leadership and Stakeholder Management:

• Act as a trusted strategic partner to senior Product, Engineering, Technology and Business leadership.
• Provide decision-ready insights rather than traditional status reporting.
• Lead executive-level reviews and communicate program health, risks, dependencies, trade-offs and business impact.
• Drive alignment across teams with competing priorities and ensure timely decision-making.
• Own complex escalations and facilitate resolution of critical program-level issues.

Technical and Platform Leadership:

• Work closely with engineering leadership on modern software architecture, APIs, microservices, cloud platforms, data platforms and scalable e-commerce systems.
• Understand technical dependencies and challenge assumptions where required to improve scalability, quality and delivery predictability.
• Drive programs involving platform modernisation, technology transformation and integration of multiple systems.
• Ensure CI/CD, quality engineering, security, reliability and operational readiness are incorporated into program execution.

TPM Operating Model and Organisation Leadership:

• Define and continuously improve the TPM operating model for large-scale e-commerce programs.
• Simplify processes, ceremonies, governance and reporting to reduce coordination overhead.
• Establish common standards for program planning, risk management, dependency management and delivery metrics.
• Build, mentor and lead a high-performing TPM organisation.
• Develop TPMs into strategic partners for Product and Engineering rather than purely execution/reporting functions.

Requirements:

• 12+ years of experience in Technical Program Management, Engineering, Product Technology or large-scale software delivery.
• Proven experience leading complex, cross-organisational programs at Director / Senior TPM / equivalent leadership level.
• Strong experience in B2C E-commerce, Consumer Internet, Digital Commerce or large-scale consumer technology products.
• Experience managing programs across multiple product and engineering teams.
• Strong understanding of software architecture, modern technology platforms and Agile delivery at scale.
• Experience working in fast-paced, transformation-driven organisations.
• Demonstrated experience working with senior Product, Engineering and Business stakeholders.
• Preferred E-commerce Experience.
• Candidates with experience across one or more of the following areas will be preferred: Consumer Journey, E-commerce Platforms, Search and Discovery, Personalisation, Recommendations, Homepage, Checkout, Payments, Order Management, Customer Experience, Digital Commerce, Platform Modernisation.

Skills and Capabilities:

• Strong systems thinking and execution mindset.
• Excellent understanding of Agile, program governance and delivery metrics.
• Strong knowledge of CI/CD, Quality Engineering, DevOps and operational readiness.
• Experience with AI/GenAI, automation and AI-enabled delivery practices.
• Strong dependency, risk and stakeholder management.
• Excellent executive communication and influencing skills.
• Ability to operate with high autonomy and accountability.
• Strong problem-solving and decision-making skills.
• Experience with JIRA, Confluence and other program management tools.

What Success Looks Like:

• Strategic e-commerce initiatives move from idea to execution to customer/business impact faster and more predictably.
• Cross-functional dependencies and risks are identified and resolved early.
• AI and automation measurably improve program visibility, forecasting and execution quality.
• Product and Engineering teams spend less time on coordination and reporting and more time delivering customer value.
• Complex e-commerce programs are delivered with strong quality, scalability and operational readiness.
• TPM becomes a recognised strategic leadership and execution capability across the organisation.