Technical Program Manager

Key Responsibilities

Project & Program Management

• Own end-to-end planning, execution, monitoring, and delivery of IT projects and programs.
• Develop and maintain detailed project plans, schedules, milestones, and deliverables.
• Break programs into workstreams, tasks, dependencies, owners, and timelines.
• Monitor progress against commitments and ensure timely delivery.
• Identify risks, issues, dependencies, and potential schedule slippages proactively.
• Drive corrective actions and escalate critical issues when required.

Team Coordination & Execution

• Coordinate with developers, architects, technical teams, functional teams, vendors, and stakeholders.
• Conduct project meetings and ensure clear action items, ownership, and deadlines.
• Follow up rigorously on pending tasks and commitments.
• Ensure every action has a clear owner and target completion date.
• Drive accountability and closure across project teams.
• Manage multiple workstreams and priorities simultaneously.

Project Tracking & Reporting

• Maintain project plans, dashboards, task trackers, RAID logs, and milestone reports.
• Track planned versus actual progress and highlight variances.
• Prepare concise and accurate weekly/monthly project status reports.
• Maintain dependency, risk, issue, and escalation registers.
• Provide management with clear visibility of project health and delivery status.

Agile & Delivery Management

• Work effectively across Agile, Scrum, Waterfall, or hybrid delivery environments.
• Participate in sprint planning, backlog management, stand-ups, reviews, and retrospectives where applicable.
• Ensure project tasks and deliverables are properly tracked through Jira or equivalent project/work-management tools.
• Experience with Mandate or a similar project/task management platform will be an advantage.

Stakeholder Management

• Work closely with US-based clients, stakeholders and delivery teams.
• Communicate clearly and professionally with technical and business stakeholders.
• Translate technical discussions into clear actions, responsibilities and timelines.
• Manage expectations and communicate risks and delays proactively.
• Coordinate effectively across India and US teams.

Required Experience & Skills

• 8-12 years of relevant IT project/program management experience, preferably around 10 years.
• Proven experience managing software development, IT implementation or technology projects.
• Strong understanding of project planning, scheduling, dependencies and delivery management.
• Experience managing distributed/global teams.
• Good understanding of Agile/Scrum and traditional project management methodologies.
• Hands-on experience with Jira or equivalent project management tools.
• Excellent written and verbal communication skills.
• Strong organisational and analytical skills.
• Excellent follow-up and task-management discipline.
• Ability to manage multiple projects, priorities and stakeholders.
• Strong problem-solving and escalation-management skills.
• Ability to understand technical discussions and work effectively with technical teams.
• Strong ownership and accountability for project outcomes.

Preferred Qualifications

• PMP Certification Preferred
• PMI-ACP, PRINCE2, Scrum Master or equivalent certification will be an advantage.
• Experience working with US clients or US-based delivery teams.
• Experience managing multiple concurrent IT projects/programs.
• Exposure to cloud, enterprise applications, cybersecurity, software products or other technology projects.
• Experience with Mandate or similar project/task management platforms.

Personal Attributes

We are looking for someone who is:

• Highly organised and structured
• Proactive and execution-focused
• An excellent communicator
• Detail-oriented
• Persistent with follow-ups
• Strong at managing tasks, deadlines and dependencies
• Comfortable driving accountability
• Able to identify problems before they become critical
• Calm and effective under pressure
• Comfortable working with senior stakeholders
• A strong team player
• Willing to take ownership and drive matters to closure

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