Technical Program Manager

Role Overview

We are seeking a highly capable Program Manager to lead and manage a portfolio of related projects aligned with

strategic business objectives. The role requires strong leadership, governance, and cross-functional coordination to

ensure successful program delivery, risk mitigation, and stakeholder alignment across the organization.

Key Role Requirements

1 Projects should be executed using Agile methodologies.

2 The resource should have excellent team-handling and people-management skills.

3 Preferably, the candidate should have experience in the healthcare domain.

4 Strong stakeholder management skills, including expectation management, communication, and cross-functional

alignment.

Key Responsibilities

1. Program Initiation

• Define program vision, objectives, and success metrics aligned with business strategy
• Develop the Program Charter and Business Case, and obtain leadership approval
• Identify key stakeholders, establish governance structure, and define communication plans
• Assess high-level risks, dependencies, constraints, and resource requirements
• Facilitate program kick-off and ensure alignment across all project teams

2. Program Planning

• Develop and maintain the Program Roadmap and Integrated Plan
• Align project timelines, deliverables, and milestones with overall program objectives
• Establish governance frameworks, reporting cadence, and escalation mechanisms
• Plan and optimize resource allocation across projects
• Identify and manage cross-project dependencies, risks, and constraints
• Ensure consistency in: Delivery processes; Documentation standards; Quality and compliance practices

3. Execution & Monitoring

• Oversee execution of multiple projects to ensure alignment with program goals
• Monitor program KPIs, milestones, and overall performance
• Provide direction to Project Managers and resolve escalations and roadblocks
• Drive prioritization and decision-making across competing project demands
• Ensure effective communication and reporting to stakeholders and leadership
• Manage program-level risks, issues, and change requests

Delivery & Release Oversight

• Ensure synchronized and seamless releases across projects within the program
• Monitor quality, timelines, and delivery consistency
• Validate readiness of: Program-level deliverables; Consolidated documentation and reports
• Ensure adherence to release management and deployment processes

4. Governance & Stakeholder Management

• Establish and lead governance forums (Steering Committees, Program Reviews)
• Provide regular status updates, dashboards, and insights to leadership
• Manage stakeholder expectations and communication plans
• Act as the primary escalation point for program-level issues

5. Program Closure

• Ensure successful program delivery and realization of business benefits
• Obtain final stakeholder/client sign-offs
• Conduct program retrospectives and lessons learned sessions
• Archive all program artifacts, documentation, and insights

6. Other Responsibilities

• Drive continuous improvement and process optimization initiatives
• Mentor and guide Project Managers and cross-functional teams
• Act as a strategic partner to business and technology leadership
• Take ownership of ad-hoc strategic initiatives as required