BENGALURU · FULLTIME
Technical Program Manager
GoKwik
Bengaluru · onsite · Posted 28d ago
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Undisclosed4–6 yrsfulltimeBengaluru
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Section · 01
About this role
About GoKwik
Why This Role Matters
What You ll Own
Who You Are
Why GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, helping merchants drive higher conversions, retention, and customer experience. With 15,000+ merchants and ~$2B in annual GMV processed, we are building technology that powers the next generation of digital commerce.
Why This Role Matters
As Technical Program Manager you ll own the journey from signed merchant to live storefront, managing 20-25 onboarding programs at a time across storefront development, integrations, checkout, and QA. As the first dedicated program owner for Ratio onboarding, you ll also build the playbook, processes, and automation needed to scale the function.
What You ll Own
- Own end-to-end merchant onboarding against committed go-live timelines.
- Lead requirement gathering, scope definition, and change management with merchants.
- Drive technical implementation across storefronts, integrations, and GoKwik Checkout with Engineering.
- Own merchant communication, risks, dependencies, and blockers through go-live.
- Identify onboarding bottlenecks and build automation to eliminate manual workflows.
- Build scalable processes, templates, checklists, capacity plans, and onboarding playbooks.
- Drive execution across Product, Engineering, Design, QA, and Sales without direct authority.
- Provide clear portfolio visibility on timelines, risks, and outcomes to leadership.
Who You Are
- 4-6 years in technical program management, product implementation, or customer-facing delivery roles.
- Strong understanding of APIs, integrations, authentication, webhooks, and troubleshooting.
- Experience translating business requirements into technical specifications.
- Proven ability to build scalable processes and automation-led solutions.
- Strong stakeholder and client management skills, including senior stakeholders.
- Excellent communication, presentation, and cross-functional collaboration skills.
- Good to have: Shopify, payments/checkout, e-commerce, D2C, n8n/Zapier/Retool, and JIRA experience.
Why GoKwik
At GoKwik, you ll have the opportunity to build a critical function from the ground up and directly shape how thousands of merchants experience our platform. You ll work at the intersection of technology, eCommerce, and operations, solving complex implementation challenges while building the systems, processes, and automation that enable the business to scale.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
QACustomer ExperienceAutomationMerchant onboardingDigital Commerceapisoperating systemBusiness RequirementsintegrationsChange ManagementBuild AutomationE-commerceShopifyJira AtlassianOnboardingoperationsSales
Section · Company
About GoKwik
GoKwik
Software Product
75
employees
2020
6 years old
Delhi,NCT
India
₹20.7L PA avg
Avg at GoKwik
About
GoKwik is a data technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel.
Industries
Software ProductEmerging Technologies
Employee ratings
10 reviews
2.7/ 5
Culture
2.4
Career growth
2.1
Work-life
2.3
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