Technical Program Manager

PROGRAM MANAGER

Program: Machine Supply & Installation

1. ROLE PURPOSE

Own the end-to-end execution of the customer machine supply and installation program from site readiness through installation, testing, commissioning, customer acceptance and final closure.

The Program Manager is the single point of accountability for program execution, ensuring alignment of internal teams, DRIs, vendors and customer stakeholders within approved scope, timeline, budget, technical, quality and safety requirements.

2. KEY RESPONSIBILITIES

A. Program Ownership & Execution

• Own the complete program execution plan, milestones, dependencies and timelines.
• Coordinate manpower, materials, tools, services and vendors required for execution.
• Monitor progress and take corrective action to avoid delays.
• Drive installation, testing, trials, commissioning and customer acceptance.
• Maintain program trackers, reports, approvals and closure documentation.

B. Customer & External Stakeholder Management

• Act as the primary execution interface with the Customer and relevant external stakeholders.
• Coordinate site access, permissions, inspections, trials, testing and acceptance.
• Understand customer requirements and translate them into clear internal actions.
• Track and close customer observations within agreed timelines.
• Escalate critical matters with facts, impact, options and recommendations.

C. Internal Coordination

• Coordinate all SLTL DRIs involved in the program.
• Define ownership, deliverables and deadlines for each activity.
• Conduct periodic program reviews and follow up on pending actions.
• Remove interdepartmental bottlenecks and ensure timely execution.
• Maintain a single action tracker with owner, target date and status.

D. Vendor Management

• Coordinate approved local vendors required for execution.
• Communicate scope, quality, safety and timeline expectations.
• Monitor vendor performance and take corrective action where required.
• Escalate commercial, contractual or scope-related matters beyond authority.

E. Risk, Issue & Change Management

• Maintain a program risk and issue register.
• Identify and control risks related to schedule, technical requirements, manpower, materials, vendors, site conditions, safety and quality.
• Ensure scope changes are reviewed and approved before commitment.
• Prevent unauthorized scope, cost or commercial commitments.

F. Safety, Quality & Compliance

• Ensure compliance with customer site requirements and SLTL safety and quality standards.
• Ensure employees, contractors and vendors follow applicable safety requirements.
• Stop unsafe work where immediate risk exists.
• Ensure installation and quality issues are recorded and resolved.
• Escalate major safety, quality or compliance issues immediately.