Technical Program Manager (Hardware Deployment) - Contract

HELP US TACKLE THE GROWING WILDFIRE CRISIS WITH THE LATEST ADVANCEMENTS IN AI AND IOT

WHO WE ARE

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: We are a 175+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.

Pano AI has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023, https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023 and as one of the Top 50 Most Innovative Companies of 2026 https://www.fastcompany.com/91502951/pano-ai-most-innovative-companies-2026—ranking #1 in the Sustainability category. The company was also named to TIME’s https://www.linkedin.com/company/time/ list of the 100 Most Influential Companies of 2025 https://time.com/collections/time100-companies-2025/7289577/pano-ai/ and identified by MIT Technology Review as one of the top 15 climate tech companies to watch in 2024. https://www.technologyreview.com/2024/10/01/1104375/2024-climate-tech-companies-pano-ai-fire-detecting-ai/ Pano AI has been featured in leading publications, including The Wall Street Journal, https://www.wsj.com/articles/ai-wildfire-detection-startup-raises-44-million-2d662b00?mod=venture-capital_feat1_new-money_pos1Bloomberg, https://www.bloomberg.com/news/articles/2025-01-21/la-fires-bolster-investment-case-for-climate-adaptation-technology and CNBC. https://www.cnbc.com/video/2024/11/18/ai-helping-to-fight-wildfires.html

The company serves dozens of government and enterprise customers across 16 U.S. states, five Australian states, and British Columbia, Canada, and currently monitors more than 50 million acres of land worldwide. It has raised $89 million in venture capital https://techcrunch-com.cdn.ampproject.org/c/s/techcrunch.com/2023/07/10/pano-series-a-extension/amp/ from investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/.

THE ROLE

We’re looking for a Technical Program Manager to lead the end-to-end execution of deploying Pano’s camera systems from concept through to fully live operations. This role sits within the Operations team and serves as the connective tissue across site acquisition, development, field operations, sales, and customer success. You will own program timelines, manage risks, and ensure seamless delivery while collaborating closely with both internal stakeholders and external customers. Your work will directly impact how effectively and efficiently Pano brings coverage online to meet customer needs.

Please note: This is a remote contract role. Must be based in Sydney, Australia.

What you’ll do

• Support the full lifecycle of camera deployment programs, from initial planning through installation and go-live

• Perform on-site installations of camera hardware and supporting equipment, ensuring systems are properly configured and operational at customer locations

• Conduct scheduled and reactive on-site maintenance visits to inspect, service, and repair hardware and software issues, working with engineering teams to identify root causes and drive resolutions

• Develop and manage program and field schedules — including installation timelines, maintenance windows, and technician dispatch — identifying risks and escalating mitigation strategies as needed

• Partner cross-functionally with Site Development, Field Operations, Sales, and Customer Success teams to ensure successful execution

• Engage with customers to communicate progress, align on requirements, and support satisfaction

• Assist in defining station coverage plans based on customer needs and operational considerations

• Provide on-call support on a rotating basis to respond to critical field issues and system outages, with the ability to mobilize on-site when required

• Identify opportunities to streamline workflows using existing tools and systems

• Roll up your sleeves to support on-the-ground execution and unblock critical path issues

What you’ll bring

• 5+ years of experience in Technical Program Management, Field Operations, or a related role in a cross-functional environment

• Experience supporting hardware/software integrated programs through deployment and operations

• Technical aptitude to partner with engineering teams and perform hands-on troubleshooting in the field

• Comfort working cross-functionally with operations, sales, and customer-facing teams

• Clear communication skills with the ability to provide updates to stakeholders and customers

• Strong problem-solving skills and a proactive, ownership-driven mindset

• Familiarity with process documentation and operational tools

• Willingness to travel up to 40–60% and engage in hands-on field work, including maintenance and on-call support rotations

Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.