Technical Program Manager, Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager, Customer Experience based in Canada.

This role offers the opportunity to lead high-impact technology programs focused on improving customer and account experiences. You will drive complex initiatives across product, engineering, architecture, design, and business operations teams. The position requires a strategic yet execution-focused leader who can transform business objectives into successful technology delivery. You will manage programs from planning through execution, ensuring alignment, transparency, and measurable outcomes. Working in a fast-paced technology environment, you will influence stakeholders, remove delivery obstacles, and improve operational excellence. This opportunity is ideal for an experienced technical program leader passionate about customer-focused innovation and cross-functional collaboration.

Accountabilities:: The Technical Program Manager, Customer Experience will oversee the successful delivery of complex technology programs that enhance customer journeys and business capabilities. This role requires strong leadership, communication, and organizational skills to coordinate multiple teams and drive strategic initiatives.

Lead end-to-end delivery of complex technical programs involving multiple cross-functional teams.

Drive customer experience and account experience initiatives from strategy definition through successful execution.

Partner with Product Management, Engineering, Architecture, Design, and Business Operations teams to establish priorities, roadmaps, and delivery plans.

Develop and maintain program roadmaps, timelines, dependencies, resource plans, risks, and mitigation strategies.

Establish effective program governance processes, facilitate executive reporting, and support strategic decision-making.

Monitor program performance through key metrics and provide clear updates to senior leadership.

Identify delivery risks, resolve cross-functional challenges, and maintain momentum across initiatives.

Balance scope, quality, timelines, and business objectives to ensure successful program outcomes.

Promote continuous improvement by identifying opportunities to optimize processes and delivery practices.

Support large-scale technology transformation initiatives and operational excellence efforts.

Requirements:

The ideal candidate brings extensive experience managing complex technology programs within enterprise software, SaaS, or cloud environments. They combine technical knowledge, strong stakeholder management skills, and the ability to deliver results across diverse teams.

8+ years of experience in Technical Program Management delivering complex software or technology initiatives.

Proven experience leading cross-functional programs involving Product, Engineering, Architecture, and business teams.

Strong understanding of Agile methodologies and Software Development Lifecycle (SDLC) practices.

Experience managing customer-facing platforms, account management solutions, CRM initiatives, or customer experience programs.

Demonstrated ability to manage multiple concurrent programs with competing priorities.

Excellent executive communication, stakeholder management, and influencing skills.

Strong analytical, organizational, and problem-solving capabilities.

Experience working within SaaS, cloud, or enterprise technology environments.

Ability to create structure, drive accountability, and deliver results in fast-paced environments.

Familiarity with customer lifecycle, customer success, or account management platforms is an asset.

Experience with Jira, Confluence, Aha!, Smartsheet, or similar program management tools is preferred.

Experience driving business transformation or operational improvement initiatives is an asset.

PMP, PgMP, Certified Scrum Master (CSM), or equivalent Agile certifications are considered assets.

Benefits:

Fully remote work opportunity within Canada.

Competitive contract compensation ranging from CAD $60 to $70 per hour.

Opportunity to lead strategic technology initiatives with significant customer impact.

Exposure to complex enterprise programs and cross-functional collaboration.

Flexible remote work environment supporting autonomy and productivity.

Opportunity to work with modern technology teams across product, engineering, and business functions.

Professional growth opportunities through challenging programs and high-impact initiatives.

Collaborative and inclusive workplace culture focused on innovation and respect.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1