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    Job · 17732370

    HYDERABAD · FULLTIME

    Technical Product Support Engineer

    Pi-square Technologies logo

    Pi-square Technologies

    Hyderabad · onsite · Posted 36d ago

    Sourced fromNaukri
    ₹50.0K - ₹2.5L PA0–2 yrsfulltimeHyderabad

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    Role & responsibilities


    For Technical Product Support Engineer Fresher, you can use the following in the Naukri Roles & Responsibilities section:

    Roles & Responsibilities

    • Provide technical and product support for Microsoft-related products and services.
    • Understand and troubleshoot basic computer, Windows, software, hardware, and connectivity issues.
    • Handle customer/user queries and provide appropriate technical solutions.
    • Perform basic network troubleshooting, including Wi-Fi and internet connectivity issues.
    • Identify, analyze, and resolve basic technical problems within defined support procedures.
    • Escalate complex or unresolved issues to the appropriate technical team.
    • Provide clear and professional communication to customers/users.
    • Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
    • Follow standard support processes, SLAs, and quality guidelines.
    • Work closely with internal teams to ensure timely resolution of technical issues.
    • Continuously learn and develop knowledge of Microsoft products, technical support processes, and troubleshooting techniques.
    • Complete the required 1–2 months of training in Mysuru and work from Hyderabad after successful completion of training.


    Sourced from naukri

    Section · 02

    Skills

    Software InstallationTechnical SupportTroubleshootingSoftware ImplementationL1 SupportNetwork SupportApplication Software SupportNetwork TroubleshootingSoftware SupportConfiguring LANERP SupportSystem SupportHardware Support

    Section · Company

    About Pi-square Technologies

    Pi-square Technologies logo

    Pi-square Technologies

    IT Services & Consulting

    350

    employees

    2015

    11 years old

    Hyderabad/Secunderabad, Telangana

    India

    ₹5.6L PA avg

    Avg at Pi-square Technologies

    ₹50K – ₹2.5L PA

    This role

    About

    Overview
    Businesses are challenged to stay ahead of the latest trends and competitive developments while building a responsive and agile capability to support growth. However, since everyone has access to the same tools, technology alone does not offer a competitive advantage. Your advantage depends on how you apply technology—more specifically, on the people who lead, support and optimize your initiatives.

    Pi-square technologies is a state of the art Automotive Embedded Software Development, Training and Consulting company having tie ups with major OEM’s and many Tier 1 suppliers in Automotive Industry. We aim to build diverse teams that are reflective of the communities we serve. The different perspectives and experiences of our workforce give us the competitive edge that is vital for success in an ever-changing multicultural world.

    We have positioned diversity and inclusion as a catalyst for achieving our business objectives. Through our strategic alliances with diverse organizations in the communities where we live, work and serve, we consistently deliver high-quality, market-specific business solutions to our customers.

    Our Vision
    Provide Fast, Simple and Cost-effective Staffing, Training and automotive embedded solutions by bridging skill gaps between the Employees and Employers!!

    Our Mission
    To help our clients succeed by providing creative business solutions using our knowledge, experience, and the highest quality tools in the industry. Pi-Sqaure technologies is unique and growing organization with an entrepreneurial spirit. We are a company that values our employees as individuals by promoting professionalism and strong work ethics. Ultimately, there are only two things that are important to us – our customers and our employees.

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.0

    Career growth

    4.0

    Work-life

    3.9

    Employees rate it well for

    Overall Company42Skill Development41

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Technical Product Support Engineer · waiting for your command