Technical Product Manager

About The Company Mastercard is a global technology company in the payments industry, dedicated to connecting consumers, financial institutions, merchants, governments, and businesses worldwide. With a presence in over 200 countries and territories, Mastercard provides innovative digital payment solutions that are secure, simple, and accessible. The company's mission is to power economies and empower people by enabling seamless financial transactions and fostering a sustainable economic environment. Mastercard continuously invests in technology, partnerships, and networks to deliver a wide range of products and services that help individuals, businesses, and governments realize their full potential. Through its commitment to innovation and security, Mastercard remains a leader in shaping the future of digital payments and financial inclusion.

About The Role We are seeking a highly skilled Lead Product Manager – Technical to join our AI & Decision Product Enablement (AI & DPE) organization, supporting the Authorization Decisioning platform at Mastercard. This pivotal role involves defining, evolving, and delivering high-performance, real-time AI and decisioning capabilities that process hundreds of thousands of transactions per second on a global scale. The Lead PM – Technical will be responsible for shaping the product vision, developing strategic roadmaps, and managing complex platform capabilities that are critical to secure and efficient payment processing worldwide. This role requires a blend of technical expertise, strategic thinking, and leadership to translate customer needs and business objectives into scalable, resilient solutions that enhance transaction security and operational efficiency.

Qualifications The ideal candidate will possess several years of experience in product management or technical leadership roles, particularly in delivering complex platforms or services. A strong technical foundation is essential, including a solid understanding of system design, architecture, and backend transaction processing systems. Proven experience in managing product roadmaps, backlogs, and end-to-end delivery from concept to deployment is required. Candidates should demonstrate the ability to operate independently in ambiguous environments, make data-driven decisions, and communicate effectively across technical and non-technical audiences. Preferred qualifications include experience in payments, fraud detection, or financial transaction systems, along with a background in software development or engineering. Deep knowledge of agile methodologies such as Scrum and Kanban, along with expertise in decomposing requirements into actionable user stories, is highly desirable.

Responsibilities

• Own and communicate the product vision, roadmap, and backlog for platform capabilities aligned with business goals and measurable outcomes.
• Deeply understand customer needs, market dynamics, and ecosystem factors to prioritize features and enhancements effectively.
• Translate system designs into detailed epics, features, and user stories with clear acceptance criteria to guide engineering teams.
• Collaborate closely with Engineering, Architecture, TPMs, UX, and business stakeholders to ensure alignment, clarity, and delivery readiness.
• Lead story elaboration, refinement sessions, and validate technical feasibility through rigorous analysis of platform constraints.
• Develop comprehensive functional artifacts such as system flows, APIs, and interface specifications for engineering teams.
• Use agile best practices to manage the product lifecycle, continuously evaluate outcomes, and implement process improvements.
• Utilize runtime metrics and data to inform backlog prioritization, optimize delivery speed, and improve product quality.
• Foster strong relationships across global, cross-functional teams, ensuring effective communication and stakeholder engagement.
• Influence stakeholders and leadership without direct authority, building trust and long-term partnerships to drive product success.

Benefits Mastercard offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees. Benefits include competitive salary packages, health insurance, retirement plans, paid time off, and wellness programs. Employees also have access to ongoing learning and development opportunities, flexible work arrangements, and a collaborative work environment that encourages innovation. Mastercard is committed to fostering a diverse and inclusive workplace where every employee can thrive and contribute to the company's mission of powering economies and empowering people globally. Equal Opportunity Mastercard is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and applicants. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, religion, or any other protected characteristic. We believe that diverse teams foster innovation and drive better decision-making, and we are dedicated to providing equal employment opportunities to all qualified candidates.