Technical Product Manager

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Job Summary

The Technical Platform Manager (TPM) is responsible for driving the strategy, roadmap, adoption, governance, and delivery of enterprise platform services that enable secure, scalable, and efficient software development and infrastructure operations across the organization.

This role partners with platform service owners, engineering leaders, architecture, security, compliance, cloud engineering, and application development teams to define platform capabilities, establish operational excellence standards, drive platform adoption, and deliver measurable business outcomes. The TPM serves as a strategic leader who balances platform scalability, reliability, security, developer experience, and cost optimization while ensuring enterprise platform services continue to meet evolving business and technology needs.

Platform domains may include Data Ingestion, Data Quality, ETL, Web Applications, Observability, Infrastructure Automation, PKI and Certificate Lifecycle Management, Developer Tooling, and Internal Developer Platforms.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Data Platform Strategy Roadmap Management

• Define and manage the product roadmap for enterprise data acquisition, ingestion, correction, storage, and distribution platforms, including:
  • Data Acquisition Onboarding Services
  • Data Ingestion Pipelines (Batch and Real-Time)
  • Data Quality Validation Services
  • Data Correction Platforms (Consumer, Commercial, Fraud, MFI)
  • Enterprise Data Store (EDS)
  • Data Publishing Distribution Services
  • CDC, Streaming, and Event-Driven Architecture
  • Redis and Low-Latency Data Access Platforms
  • Data APIs and Data-as-a-Service Capabilities
• Establish product vision and strategy for enterprise data platforms aligned with business growth, regulatory requirements, and customer needs.
• Drive prioritisation of platform investments that improve data quality, scalability, timeliness, availability, and operational efficiency.
• Partner with Engineering, Architecture, Product, Analytics, and Operations teams to define roadmap alignment, capability evolution, and technical strategy.
• Balance regulatory obligations, technical debt reduction, platform modernization, and business-driven feature delivery.

Data Platform Adoption Customer Success

• Drive adoption of enterprise data platform capabilities across internal and external consumers.
• Develop deep understanding of data providers, operational users, analytics teams, product teams, and application consumers.
• Establish feedback loops with stakeholders to continuously improve data acquisition, correction, fulfilment, and data access experiences.
• Measure and report product adoption, service utilisation, customer satisfaction, data quality improvements, and business value realization.
• Champion self-service capabilities that enable data onboarding, monitoring, corrections, and operational management with minimal engineering intervention.

Data Governance Operational Excellence

• Define and maintain operational frameworks governing data ingestion, validation, correction, retention, distribution, and lifecycle management.
• Establish KPIs and success metrics across:
  • Data Availability
  • Pipeline Throughput
  • Data Freshness
  • Data Accuracy
  • Data Completeness
  • Data Quality Scores
  • Operational SLA Compliance
  • Customer Adoption
  • Platform Reliability
• Partner with Security, Risk, Compliance, and Data Governance teams to ensure alignment with enterprise policies and regulatory obligations.
• Lead continuous improvement initiatives focused on operational resilience, platform scalability, automation, and reduction of manual intervention.
• Drive root-cause analysis and corrective actions for data quality, performance, and availability incidents.

Product Delivery Program Leadership

• Lead cross-functional delivery initiatives spanning multiple data and technology organizations.
• Own product planning activities including:
  • Roadmaps
  • Business cases
  • Prioritization
  • Scope management
  • Release planning
  • Dependency management
• Facilitate Agile execution, Program Increment planning, roadmap reviews, stakeholder governance forums, and executive reporting.
• Ensure successful delivery of data platform capabilities while balancing customer experience, operational excellence, security, and compliance requirements.
• Manage complex dependencies across ingestion, correction, storage, analytics, API, and fulfillment ecosystems.

Cross-Functional Leadership

• Coordinate initiatives involving:
  • Enterprise Architecture
  • Data Architecture
  • Information Security
  • Regulatory Compliance Teams
  • Data Governance
  • Analytics Data Science
  • Cloud Infrastructure Engineering
  • Application Development Teams
  • Business Product Owners
  • Operations Support Organizations
• Build alignment across diverse stakeholder groups with competing priorities.
• Influence enterprise-wide decisions regarding data architecture, governance frameworks, platform standards, and operating models.
• Act as the primary product leader for enterprise data platform capabilities and strategic modernization initiatives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.