Technical Product Manager - Client Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Product Manager - Client Experience based in Italy.

We are seeking a highly technical and execution-focused Technical Product Manager to lead the evolution of client-facing platform experiences within a global commerce infrastructure environment. This role sits at the intersection of product strategy, engineering excellence, and customer impact, shaping how businesses integrate with and interact with a complex technology platform. You will own critical capabilities across developer platforms, APIs, identity management, access systems, checkout experiences, and client-facing products. The position requires a strong product mindset combined with deep technical expertise to build scalable, reliable, and intuitive solutions. You will guide cross-functional teams in creating seamless integration journeys and improving how merchants and users experience digital commerce. This is an opportunity to influence the future of autonomous, AI-driven commerce while building robust systems used at global scale.

Accountabilities:: Own the product strategy, roadmap, and execution for the client experience layer, acting as the primary leader responsible for developer platforms, APIs, identity and access management, and checkout experiences.

Translate business objectives into scalable technical solutions, including API strategies, event-driven architectures, client-facing workflows, and platform capabilities.

Lead autonomous, cross-functional teams of engineers and product contributors, ensuring alignment, execution excellence, and delivery of high-impact solutions.

Optimize the end-to-end client journey by improving developer onboarding, integration experiences, merchant account management, permissions, reporting, checkout flows, and user-facing interactions.

Drive the evolution toward AI-powered onboarding and integration experiences, reducing complexity and enabling more self-service and automated workflows.

Establish and maintain high standards for reliability, security, scalability, and performance across APIs, identity systems, and checkout experiences.

Promote a strong ownership culture by ensuring teams are responsible for the complete lifecycle of the products they build, from development through production operations.

Collaborate with engineering leaders, business stakeholders, and executive teams to evaluate trade-offs, prioritize investments, and align technical decisions with strategic goals.

Use data-driven frameworks to prioritize initiatives and create structured roadmaps that balance customer needs, technical improvements, and business opportunities.

Requirements:

Proven experience as a Technical Product Manager, Product Manager, or similar role working on complex technical products, platforms, or infrastructure solutions.

Strong technical foundation with experience in cloud-native architectures, distributed systems, APIs, event-driven platforms, and modern software engineering practices.

Ability to lead technical discussions involving API design, platform architecture, microservices, SDKs, identity systems, and client-facing applications.

Demonstrated experience building platform products or complex distributed systems, ideally involving developer tools, APIs, SDKs, authentication systems, commerce platforms, or checkout experiences.

Strong execution skills with experience managing complex dependencies, improving delivery processes, and collaborating effectively with engineering teams.

A product-oriented mindset with the ability to balance technical quality, customer experience, business objectives, and long-term scalability.

Ability to communicate complex technical concepts clearly to engineers, executives, and non-technical stakeholders.

Experience making strategic product decisions, defining priorities, and managing trade-offs between speed, scalability, and technical debt.

Familiarity with API gateway design, API versioning, developer experience, SSO, permissions models, merchant analytics, checkout systems, and SDK-based experiences is highly preferred.

A builder mindset focused on creating modular, scalable solutions and improving products through continuous learning and iteration.

Benefits:

Competitive compensation package.

Fully remote work flexibility, allowing you to work from anywhere.

Home office bonus to support the creation of an ideal workspace.

Company-provided work equipment.

Stock options.

Health plan coverage wherever you are located.

Flexible days off.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1